Procurement Services Manager

Procurement Services Manager Glanbia Join this dynamic team focused on delivering better nutrition for every step of life's journey The Opportunity We are seeking a Procurement Services Manager to lead and evolve our Procure-to-Pay (P2P) capabilities across the business. This is a high-impact leadership role focused on process excellence, systems optimization, and service delivery across a complex, global environment. You will own the end-to-end P2P framework—from process design and governance to user experience and supplier enablement—while driving standardization, efficiency, and continuous improvement at scale. Essential Functions
P2P Strategy & Process Ownership Own and continuously improve the global Procure-to-Pay (P2P) process (request-to-order, order-to-receipt, invoice-to-pay)
Define and drive standardized processes, controls, and KPIs across regions and functions
Partner cross-functionally (Finance, IT, Supply Chain, Procurement) to align processes and priorities Operational Excellence & Continuous Improvement Lead the P2P continuous improvement roadmap using data-driven insights
Identify and execute opportunities to improve cycle time, compliance, and user experience
Drive simplification and standardization across procurement service delivery Supplier & Master Data Governance Oversee supplier lifecycle management (onboarding, maintenance, offboarding)
Ensure strong master data integrity and governance to enable seamless transactions
Improve supplier experience and reduce transactional issues Systems & User Enablement Act as SME for P2P systems (SAP or equivalent)
Lead user enablement across 300+ users through training, onboarding, and communication
Drive adoption of tools and self-service capabilities Service Delivery & Support Model Own requisition-to-PO execution for indirect spend
Establish and optimize support processes, including issue management and root cause analysis
Define and track SLAs and KPIs to improve service levels Project & Change Leadership Lead cross-functional change initiatives impacting systems, policies, and processes
Drive adoption through structured change management and stakeholder engagement
Support system enhancements, releases, and testing activities Team Leadership Lead and develop a small, high-performing team
Foster a culture of accountability, collaboration, and continuous improvement The Skills you will bring to the team
Experience 5+ years of experience managing Procure-to-Pay (P2P) processes Strong experience with SAP or similar ERP procurement systems
Proven track record in process improvement, transformation, or operational excellence
Experience working cross-functionally in a matrixed, global organization
Experience leading teams and/or influencing without authority Skills & Capabilities Strong analytical and problem-solving skills with a data-driven mindset
Excellent stakeholder management and communication skills
Ability to operate at both strategic and tactical levels
Strong understanding of procurement processes, controls, and supplier management Education Bachelor's degree or equivalent experience
SAP certification is a plus Where and how you will work The opportunity will be based in Twin Falls, ID. What we would like to offer you! The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package including staff discounts, generous family leave policy, health & dental plan, competitive salary, 401K. About Glanbia Glanbia is a better nutrition company with three divisions: Performance Nutrition, Health & Nutrition and Dairy Nutrition. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 5800 people, work with global food and beverage companies, and sell our award-winning and market-leading brands and ingredients in more than 100 countries worldwide At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates, we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. At Glanbia, our culture celebrates individuality, knowing that together we are more.