Senior Manager, Procurement Platforms & Enablement#26-35380 $43.52-$47.51 per hour Toronto, ON, Canada Hybrid Job Description Our Client, a Commercial Banking company, is looking for a Senior Manager, Procurement Platforms & Enablement for their Toronto, ON/Hybrid location.

Responsibilities:

Coupa Functional Expertise & Workflow Enablement Serve as the functional SME for Coupa and associated Source-to-Pay processes. Maintain deep expertise across Coupa modules, workflows, configurations, integrations, and platform capabilities. Lead the design, configuration, enhancement, and optimization of end-to-end Source-to-Pay workflows within Coupa. Evaluate business requirements and recommend functional solutions that align with platform capabilities and best practices. Identify opportunities to improve workflow efficiency, controls, automation, user experience, and compliance through enhanced platform utilization. Support ongoing platform growth through the introduction and adoption of new functionality and capabilities.

Supplier Enablement & Procurement Automation:

Lead supplier enablement initiatives supporting onboarding, adoption, and expansion of Coupa capabilities. Drive the automation of procurement and Procure-to-Pay processes through effective utilization of platform capabilities. Partner with suppliers, Procurement Operations, and Technology teams to facilitate successful onboarding and integration activities. Monitor adoption and utilization trends and identify opportunities to increase automation and supplier participation. Support continuous improvement initiatives aimed at reducing manual processes and increasing operational efficiency.

Platform Enhancements & Project Delivery:

Drive the execution of assigned procurement technology projects, enhancements, and continuous improvement initiatives. Gather, document, analyze, and refine business and functional requirements. Translate business needs into system configurations, workflow enhancements, and platform solutions. Coordinate and execute testing activities, including functional testing, user acceptance testing, defect management, and implementation readiness. Manage project deliverables, timelines, risks, dependencies, and issue resolution activities through successful completion. Support implementation, stabilization, and post-deployment sustainment activities.

Operational Support & Sustainment:

Provide oversight and support for ongoing Coupa operations and platform functionality. Act as the senior escalation point for complex workflow, process, and system-related issues. Own and manage issue, enhancement, and defect backlogs to ensure timely investigation, prioritization, and resolution. Support release management, platform upgrades, system maintenance, and enhancement deployments. Maintain process documentation, functional specifications, training materials, and knowledge repositories.

Stakeholder & Technology Collaboration:

Partner with Technology teams to support integrations, platform enhancements, releases, and issue resolution activities. Work closely with Procurement, Finance, and business stakeholders to understand operational requirements and identify improvement opportunities. Collaborate with software vendors and implementation partners to support platform optimization and issue resolution. Facilitate discussions regarding requirements, functionality, risks, dependencies, and delivery priorities.

Leadership & Delivery Excellence:

Provide guidance and coaching to analysts, specialists, project team members, and operational resources. Support prioritization and coordination of platform-related initiatives and operational activities. Promote best practices related to Coupa functionality, supplier enablement, workflow design, and procurement automation. Prepare leadership updates related to project delivery, operational health, enhancement activities, and platform performance.

Requirements:

Successful delivery of assigned procurement technology projects and enhancements. Increased supplier adoption and enablement within Coupa. Expansion of automated Source-to-Pay processes and workflows. Effective management of platform issues, enhancements, and operational support activities. Improved efficiency, user experience, and compliance through optimized workflow design. Strong stakeholder satisfaction and successful execution of platform-related initiatives. Stable and effective operation of Coupa and associated procurement technology capabilities.

Desired Experience:

Deep functional expertise in Coupa, including Source-to-Pay workflows, approvals, supplier enablement, forms, catalogs, invoicing, and procurement automation. Strong understanding of procurement, sourcing, contracting, and Procure-to-Pay business processes. Experience leading platform enhancements, implementations, and continuous improvement initiatives. Strong business analysis, requirements management, testing, and project delivery experience. Experience working with cross-functional stakeholders, technology teams, and third-party vendors. Demonstrated ability to manage multiple projects and operational priorities simultaneously.

Must Have Requirement:

5-7 years of experience with procurement platforms, Coupa preferred. Other tools (e.g., Ariba, Ivalua, etc.) would also be considered. Experience supporting supplier enablement and automation initiatives. Strong understanding of procurement processes, including Source-to-Pay and Procure-to-Pay. Nice to

Have:

Strong understanding of procurement, sourcing, contracting, and Procure-to-Pay business processes. Excel and data analysis (e.g., building pivot tables, cleansing data, etc.) Strong business analysis, requirements management, testing, and project delivery experience. Experience leading platform enhancements, implementations, and continuous improvement initiatives.

Soft Skills:

Strong stakeholder management skills Ability to work cross-functionally with multiple stakeholders Process-oriented and detail-focused Strong communication and change management capabilities Ability to manage multiple priorities and initiatives simultaneously