Under the direction of the Chief Executive Officer, the Member Experience Director designs and delivers programming and administers facility operations. The Member Experience Director creates and maintains a supportive, positive atmosphere that welcomes and respects all individuals. This position leads our Welcome Center and facility team, engages members and guests, and creates a positive member experience that seamlessly transitions members between Welcome Center operations and Wellness programming.

Qualifications:

Bachelor's degree or equivalent experience and at least two years of progressive departmental management experience. Three or more years of experience, preferably in a YMCA or other nonprofit agency. Ability to direct assigned operations including volunteer development, supervision of staff, development and monitoring of budgets, marketing and public relations, and program development. Typical requirements within 30 days of hire include completion of: Child Abuse Prevention for Supervisory Staff; Working with Program Volunteers; CPR; First Aid; AED; Bloodborne Pathogens. Completion of YMCA program-specific certifications. Ability to relate effectively to diverse populations and establish/maintain collaborations with community organizations.