Program Support Specialist

Program Support Specialist Bakersfield, CA Job Details Full-time $18

• $22 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Phone answering Microsoft Excel Microsoft Outlook Maintaining patient confidentiality HIPAA Filing Executive administrative support English High school diploma or GED Microsoft Teams Clerical experience Managing patient records Office experience Full Job Description

ABOUT THE ROLE

We're looking for a dependable, organized, and people-centered Program Support Specialist to serve as the front-line point of contact for our clients, and visitors. You'll keep our office running smoothly, ensure records are accurate and compliant, and provide essential support to program staff and leadership across both our DUI and Outpatient Drug-Free (ODF) programs. This is a great opportunity for someone with office or human services experience who wants to make a real difference in their community.

Hours:

40 hours/week (Monday-Saturday)

Location:

Bakersfield, CA (on-site)

Pay:

Competitive hourly rate, $18

• 22

DOE Reports To:

Program Support Supervisor

WHAT YOU'LL DO

Client Services & Reception

• Welcome clients and visitors in person and by phone with warmth and professionalism
• Assist clients with intake paperwork, consent forms, and enrollment documentation
• Schedule and confirm appointments for intake, counseling, group sessions, and assessments
• Collect client fees, issue receipts, and maintain accurate payment records
• Answer questions about program services, eligibility, and enrollment Records & Documentation
• Maintain client files in compliance with

HIPAA, 42 CFR

Part 2, and DHCS documentation standards

• Enter and update client data in our Electronic Health Record (EHR) and/or PAVE system
• Track DUI client attendance and prepare court-required progress and completion reports
• Support compliance staff with chart audits, record pulls, and documentation review Administrative & Office Support
• Coordinate room scheduling for counselor sessions and group classes
• Order and manage office and program supplies within budget guidelines
• Assist with preparation for regulatory monitoring visits and audits
• Provide general administrative support to VP of Operations and program leadership

WHAT WE'RE LOOKING FOR

Required :

• High school diploma or equivalent (Associate's degree preferred)
• At least 1 year of experience in an office, human services, or healthcare administrative role
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
• Ability to maintain strict confidentiality of client and organizational information
• Strong interpersonal skills; comfortable working with diverse populations Preferred (but not required):
• Experience in substance use disorder treatment, behavioral health, or social services
• Bilingual English/Spanish — preferred
• Familiarity with Medi-Cal, DUI program documentation, or DHCS requirements

Conditions of Employment:

• Background check required (per California law and DHCS standards)
• Pre-employment drug screening required
• Valid California driver's license and reliable transportation preferred

WHY JOIN STPEP?

• Work that matters — directly supporting recovery in the Kern County community
• Scheduling (Monday-Saturday)
• Supportive, mission-driven team environment
• Opportunity to grow within a nonprofit that values its staff How to Apply Submit your resume and a brief cover letter to: Subject line: Program Support Specialist STEPS, Inc.

is an equal opportunity employer committed to building a workforce that reflects the diversity of the communities we serve.

Pay:

$18.00

• $22.

00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person