Program Manager

Program Manager at Bristlecone Program Manager at Bristlecone in Campbell, California Posted in 6 days ago.

Type:

full-time

Job Description:

Project Management Experience - Should have at least 12+ years experience of SAP project management, Fixed Price milestone payment, T&M/Staffing. SAP Background - Preferred at least 5 years of SAP experience in non-PM role

Project Ownership:

Should own end to end delivery of the project & should be ready to roll up the sleeves when needed.

Project Oversight during execution phase:

Overseeing the project from start to finish, including design, build, test, and post-go-live support Customer support: Lead customer support and participate and address program level discussion. Lead steering committee meeting with customer.

Service quality:

Ensuring service quality, availability, and operational capability Program governance: Establishing effective program governance for each account

Collaboration:

Working closely with internal and external partners, including customers and project managers.

Escalation management:

Managing escalations and customer communications

Reporting:

Ensuring weekly status reports and conducting internal governance meetings. Adherence to internal quality (Delivery Excellence) processes Maintain healthy profitability of account considering sold versus delivered margins Mentor Project Managers