Manager On Duty

Manager On Duty YMCA of Silicon Valley - 3.3 Cupertino, CA Job Details $25 - $27 an hour 5 hours ago Qualifications CPR Certification Customer communication Staff supervision Hiring First Aid Certification Team management Staff training Staff development First aid and CPR Full Job Description The Cause Driven Leader on Duty is responsible for the supervision and operation of the Member Services Desk & Welcome Center. This position is the point of contact for the branch during mornings, evenings and weekends. The Cause Driven Leader on Duty is entrusted to resolve issues in a timely and professional manner.

SHIFT:

Nights & Weekends

SALARY RANGE

$25.00 - $27.00/hour

ESSENTIAL FUNCTIONS

Assists staff, members and participants with questions, concerns, etc. Resolves matter quickly and effectively Manages emergencies for the branch when on duty Provides branch tours for prospective members Provides a high level of membership engagement to both current and potential members Attend meetings, online webinars, and trainings. Performs other duties as assigned.

PHYSICAL DEMANDS

Visual and auditory ability to observe and to respond to critical incidents and the physical ability to act swiftly in an emergency situation; Ability to lead and interact in group activities and perform related physical skills; Ability to stand, walk, sit, stoop, kneel, or crouch. Ability to climb, push, and pull; Ability to lift and carry objects up to 20 pounds.

Requirements:

1 year customer service experience

Certifications:

CPR and First Aid, or be certified within 30 days of hire. Possess the physical ability to lead group activities. Bilingual preferred. Prior experience in hiring, training and supervising staff. Ability to multi-task, define and resolve issues, and make sound independent decisions. Possess excellent listening and communication skills. Available on weekends and some holidays.

YMCA COMPETENCIES

(Leader):

Change Leadership:

Facilitates, co-creates, and implements equitable change for the good of the organization and/or community.

Engaging Community:

Builds bridges with others in the community to ensure the Y's work is community-focused and welcoming of all, providing community benefit.

Philanthropy:

Secures resources and support to advance the Y's work.

Volunteerism:

Engages volunteers and promotes social responsibility at all levels of the organization.

Collaboration:

Creates sustainable relationships within the Y and with other organizations in service to the community.

Communication & Influence:

Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y's cause.

Inclusion:

Values all people for their unique talents and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence.

Critical Thinking & Decision Making:

Makes informed decisions based on logic, data, and sound judgement.

Fiscal Management:

Manages the Y's resources responsibly and sustains the Y's nonprofit business model.

Functional Expertise:

Executes superior technical skills for the role.

Innovation:

Creates and implements new and relevant approaches and activities that improve and expand the Y's work and impact in the community.

Program/Project Management:

Ensures program or project goals are met and intended impact occurs.

Developing Self & Others:

Develops self and supports others (e.g.: staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential.

Emotional Maturity:

Demonstrates ability to understand and manage emotions effectively in all situations.