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Launch Industries LLC
Technical Assistance Program Team Lead
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Job Description
Technical Assistance Program Team Lead Launch Industries LLC Sacramento Share Save Job Apply for This Job OverviewWe are seeking a relationship-driven, community-centered Technical Assistance (TA) Team Lead to guide and support a team of consultants who work directly with small businesses and entrepreneurs. This role focuses on team leadership, community resource coordination, training, and strengthening connections between businesses and the broader support ecosystem. The ideal candidate is passionate about community-building, equity, and ensuring that business owners have access to the tools, networks, and opportunities they need to thrive. This role is based in Sacramento, CA, and while remote must be able to drive into Sacramento for meetings as needed. Key ResponsibilitiesTeam Leadership, Training & DevelopmentLead, mentor, and support a team of Technical Assistance consultants.
Assign caseloads, coordinate workflow, and help the team deliver consistent, high-quality, community-centered support.
Train team members on effective client engagement, workflows, and the use of required systems and tools (Slack, Zoom, Fellow, Calendly, Google Workspace, Harvest.)Monitor system usage and ensure team members are following organizational processes and using tools consistently.
Facilitate team learning, case discussions, and best-practice sharing.
Foster a collaborative, inclusive environment where consultants feel supported and connected.
Community Resource & Relationship BuildingMaintain an updated directory of community resources, local partners, training opportunities, and support organizations.
Serve as the community resource lead, ensuring consultants have current information to guide business owners effectively.
Build and strengthen relationships with community partners, agencies, and grassroots organizations.
Identify new opportunities, services, and collaborations that can benefit small businesses.
Help cultivate a sense of community among consultants, partners, and the entrepreneurs they serve.
Operations & Service CoordinationTrack and coordinate consultant hours to ensure business owners receive their full service allocation.
Monitor caseload balance, team capacity, and workflow efficiency.
Identify community resource gaps or service challenges and recommend improvements.
Support consultants in navigating community systems, referrals, and warm handoffs.
Quality Assurance & Team SupportReview consultant documentation for clarity, accuracy, and alignment with program requirements.
Support consultants in delivering culturally competent, community-rooted assistance.
Provide constructive feedback and coaching to strengthen team performance.
Prepare internal summaries on service delivery, resource trends, and emerging community needs.
Community & Cross-Partner CommunicationServe as the main connector between the TA team, internal leadership, and community partners.
Share updates, new resources, and program changes clearly and promptly.
Represent the TA team in community meetings, partner events, and collaborative initiatives.
Help uplift community voices and ensure small business needs shape service strategies.
Attend semi-monthly TA community meetings in/around Sacramento, CA.QualificationsBachelors degree in Community Development, Public Administration, Business, or a related field (Masters preferred).Must live within a reasonable driving distance of Sacramento, CA. 35+ years of experience leading teams, training staff, or coordinating community-based programs.
Strong understanding of community resource ecosystems and small business support networks.
Excellent leadership, communication, and relationship-building skills.
Ability to track information, manage workflows, and ensure compliance with program guidelines.
Technical Skills & SystemsThe Team Lead must be proficient in the tools required for communication, coordination, documentation, time tracking, and community engagement, and ensure the team is trained and using these systems effectively:
Slack team communication and announcementsZoom virtual meetings with team members, clients, and partnersCalendly scheduling and coordinating consultant availabilityGoogle Workspace (Gmail, Google Docs, Google Sheets, etc.) documentation, resource management, and shared team filesHarvest time tracking, reporting, and monitoring consultant hoursPlus our internal systems/custom-built appsPreferred SkillsExperience working with diverse, underrepresented, or historically marginalized communities.
Familiarity with case-management workflows.
Knowledge of local, state, or federal small business support programs and community-serving organizations.
TimePosition begins as soon as possible and continues through approximately August 31, 2027.This is a new role; exact time commitment may evolve.
Estimated 1216 hours per week, with additional hours expected during the first month for onboarding and training
Assign caseloads, coordinate workflow, and help the team deliver consistent, high-quality, community-centered support.
Train team members on effective client engagement, workflows, and the use of required systems and tools (Slack, Zoom, Fellow, Calendly, Google Workspace, Harvest.)Monitor system usage and ensure team members are following organizational processes and using tools consistently.
Facilitate team learning, case discussions, and best-practice sharing.
Foster a collaborative, inclusive environment where consultants feel supported and connected.
Community Resource & Relationship BuildingMaintain an updated directory of community resources, local partners, training opportunities, and support organizations.
Serve as the community resource lead, ensuring consultants have current information to guide business owners effectively.
Build and strengthen relationships with community partners, agencies, and grassroots organizations.
Identify new opportunities, services, and collaborations that can benefit small businesses.
Help cultivate a sense of community among consultants, partners, and the entrepreneurs they serve.
Operations & Service CoordinationTrack and coordinate consultant hours to ensure business owners receive their full service allocation.
Monitor caseload balance, team capacity, and workflow efficiency.
Identify community resource gaps or service challenges and recommend improvements.
Support consultants in navigating community systems, referrals, and warm handoffs.
Quality Assurance & Team SupportReview consultant documentation for clarity, accuracy, and alignment with program requirements.
Support consultants in delivering culturally competent, community-rooted assistance.
Provide constructive feedback and coaching to strengthen team performance.
Prepare internal summaries on service delivery, resource trends, and emerging community needs.
Community & Cross-Partner CommunicationServe as the main connector between the TA team, internal leadership, and community partners.
Share updates, new resources, and program changes clearly and promptly.
Represent the TA team in community meetings, partner events, and collaborative initiatives.
Help uplift community voices and ensure small business needs shape service strategies.
Attend semi-monthly TA community meetings in/around Sacramento, CA.QualificationsBachelors degree in Community Development, Public Administration, Business, or a related field (Masters preferred).Must live within a reasonable driving distance of Sacramento, CA. 35+ years of experience leading teams, training staff, or coordinating community-based programs.
Strong understanding of community resource ecosystems and small business support networks.
Excellent leadership, communication, and relationship-building skills.
Ability to track information, manage workflows, and ensure compliance with program guidelines.
Technical Skills & SystemsThe Team Lead must be proficient in the tools required for communication, coordination, documentation, time tracking, and community engagement, and ensure the team is trained and using these systems effectively:
Slack team communication and announcementsZoom virtual meetings with team members, clients, and partnersCalendly scheduling and coordinating consultant availabilityGoogle Workspace (Gmail, Google Docs, Google Sheets, etc.) documentation, resource management, and shared team filesHarvest time tracking, reporting, and monitoring consultant hoursPlus our internal systems/custom-built appsPreferred SkillsExperience working with diverse, underrepresented, or historically marginalized communities.
Familiarity with case-management workflows.
Knowledge of local, state, or federal small business support programs and community-serving organizations.
TimePosition begins as soon as possible and continues through approximately August 31, 2027.This is a new role; exact time commitment may evolve.
Estimated 1216 hours per week, with additional hours expected during the first month for onboarding and training
- up to 20-25 hours per week for the first couple of weeks.
Not Specified Job Information Position Type:
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