Senior Manager, Assessment Customer Programs

HybridDeliveryFull timeRHA

Santa Fe Springs, California, United States

Description

The Senior Manager, Assessment Customer Programs oversees all aspects of assigned assessment programs and is accountable for the success of related program operations. The incumbent will ensure assessment programs perform according to contract requirements, annual budgets, quality standards, and established timelines. The incumbent will manage client relationships related to program delivery and coordinate with internal teams to support effective execution. This position is located in Santa Fe Springs, CA.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Essential Functions

Lead Successful Program Delivery

Oversee successful execution of assigned assessment programs

Provide oversight and leadership to direct reports

Monitor assessment program progress against contract requirements, quality expectations, timelines, and RI financial goals

Approve invoices before submission of expenses as necessary

Coordinate with cross-functional teams as needed to support assessment program success

Provide program performance reporting to executive staff and client

Coordinate with engineering, analytics, business development, and finance teams to support assessment program operations, reporting, and client deliverables

Meet assessment program budget, productivity, quality, and profitability targets

Oversee Customer Relationships

Serve as client's senior point of contact

Attend client meetings

Support assessment program staff with unique or difficult customer relationships or requests

Monitor contracted vendor performance as needed

Manage Direct Reports

Develop and manage assessment program staffing plans

Motivate and manage employees through effective performance management and feedback systems

Provide regular staff development opportunities to enhance assessment program delivery

Maximize employee engagement and retention

Leadership

Act as liaison between RI offices

Represent the local office or program at various meetings, conferences and presentations

Serve as an engaged member of the Senior Advisory Council

Requirements

Location

Must be located in the greater Santa Fe Springs, CA area.

Education

Bachelor's Degree in relevant field such as Business Administration/Management, or Technical field of Energy Efficiency, Engineering, Construction Management, etc. Emphasis to be determined by program needs or commensurate experience

Experience

5+ years managing assessment programs or multiple projects of increasing responsibility

3+ years in management and supervision of diverse project teams and personnel

Licenses/Certifications

Valid California driver's license and personal automobile insurance

Physical Job Description

Hybrid Work Expectations:

Approximately 2 days per week in the office, with flexibility to be onsite more frequently as business needs arise, including client visits, meetings, program activities, or other in-person needs.

Work is performed in an office environment with moderate noise level

Hours are typically Monday through Friday, 8 a.m. to 5 p.m. with some evening and weekend hours as needed

Periodic travel with some overnight stays

Equipment Used/Required:

(List all manual and automated equipment used in the course of performing essential functions)

Standard office equipment including computer, phone, scanner/copier and fax machine

Reliable personal transportation

Essential Physical Tasks:

Essential Physical Tasks:

(List all physical tasks encountered in performing essential functions)

While performing the duties of this job, employee is regularly required to talk and hear

Primarily a sedentary role; however, some travel is required

Physical ability to occasionally lift files and materials (up to 20 pounds), open filing cabinets and bend, stand, and reach above head as necessary

Specific vision abilities required: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus, and visual acuity sufficient to read a computer screen and paper documents

Position requires computer and keyboard use approximately 90% of the time

Benefits

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

Compensation & Benefits

Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $90,000-$110,000. In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location. At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.

Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.