Program Manager I

The Program Manager will be responsible for the day-to-day operations of the Superior Court Clerk's Office Call Center, and may be involved in other projects within the Project Management, Administration, & Legislation Unit.

DIVISION

Branch-wide

CLASS DEFINITION

This class is accountable for managing, developing and monitoring programs, policies and procedures critical to a division's operations.

GUIDELINES FOR CLASS USE

Assignment of Program Managers to the I and II levels will be determined by the Chief Court Administrator based on recommendations from the appropriate Executive Director.

SUPERVISION RECEIVED

Receives general direction from an employee of higher grade.

SUPERVISION EXERCISED

May supervise lower level employees as assigned.

EXAMPLES OF DUTIES

Formulates and oversees the implementation of programs, policies and procedures affecting one or more assigned areas of responsibility; monitors program and policy compliance with statutes, rules, regulations, directives, program guidelines and Judicial Branch goals and objectives; performs quality control audits; evaluates the effectiveness of both operational and administrative programs; acts as a liaison with other operating units, agencies and outside officials regarding assigned areas of responsibility; provides technical and consultative services regarding programs; analyzes current operations and makes recommendations for improvement; responds to complaints from the public; conducts research and prepares and analyzes management reports to determine the impact on current policies and procedures; conducts training in related areas; recommends solutions to problems in related areas; interprets statutes and rules of practice for application in program areas; may develop budget requests and options; may review and analyze legislative proposals and regulations; develops, forms, manuals and other instructional materials; conducts site visits; serves on department committees; performs related duties as required.

MINIMUM QUALIFICATIONS REQUIRED KNOWLEDGE, SKILLS, AND ABILITY

Knowledge of court operations, trial procedures and rules of practice; knowledge of the principles, concepts and methods of statistical analysis; knowledge of relevant state and federal laws; well-developed skills in interpersonal communications, oral and written communications; substantial database-oriented computer skills.

EXPERIENCE AND TRAINING

General Experience:

Nine years of professional experience in a broad range of functions related to assigned areas, including some responsibility for planning, research and statistical analysis, organizational analysis, or a related field.

Substitutions Allowed:

1) College training may be substituted for the General Experience on the basis of fifteen semester hours equaling one-half year of experience to a maximum of four years for a Bachelor's degree. 2) A law degree or a master's degree in a related field may be substituted for one additional year of the General Experience.

SPECIAL REQUIREMENT

Incumbents may be required to travel in the course of their daily work.