Job Description Help for Job Description. Opens a new window. This is a part time position 20 hours/week Hours are Monday - Friday, 10am - 2pm Do you have a passion for making a difference in someone's life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then this position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.

Scope of Position:

Determine participant eligibility and facilitate enrollment into WIOA ADW, Youth, WP, WT, SNAP E&T, and Reemployment Assistance programs. Provide excellent customer service and promote all Career Center services.

Essential Functions:

Promote all programs and services available to customers/job seekers Determine program eligibility and accurately complete required documentation for enrollment Coordinate overall online and in-person intake, assessment, and orientation process Ensure applicant understands the parameters that specific program offers Demonstrate, maintain, and communicate programmatic policies and procedures Provide referrals as needed to local partnering agencies through partner referral portal Address all customer identified needs and barriers with appropriate resolution plans and expected outcome achievement dates in customers' plans Coordinate customer participation in program specific activities Provide overview of available job search resources, workshops, and orientations Responsible for facilitating one-on-one appointments for resume support as needed Provide clear guidance and expectations of customer program participation Input data collection and update all progress in program designated data tracking systems Maintain organized database of customers and keep detailed documentation of all contacts Serve as an initial point of contact for walk-in customers Conduct orientation and various workshops for new and existing customers, as needed Maintain and submit program required reports as assigned for designated programs Share information with appropriate staff and/or funding agencies Ensure that positive outcomes and goals are met as required by contractor Work with the team on implementing processes that increase positive customer engagement Support CSCR satellite locations, as needed Represent EDSI and CSCR at events such as job fairs, info sessions, and partner trainings Other opportunities as available

Education and Experience Requirements:

Experience in recruitment, customer service, and/or placement services Bachelor's degree is preferred, or an acceptable combination of education and experience Excellent communication, analytical and interpersonal skills Bilingual (Spanish) preferred Proficient in Microsoft applications Comfortable presenting information and educating small groups Ability to provide optimal customer service and advocacy using a customer-centered approach Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support! EDSI is a progressive, forward-thinking, family-owned company that is Certified Evergreen. EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. or all employees.