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JOB PURPOSE

Under the direction of the Program Manager, the Intake Coordinator/Outreach Specialist supports the success of the U.S. Customs and Border Protection (CBP) Workforce Wellness Program by coordinating community outreach, fostering strategic partnerships, and facilitating participant engagement. This role serves as a key representative of the program, promoting available services, increasing program awareness, and supporting outreach initiatives that enhance access to wellness resources for CBP employees and their family members. The position plays an integral role in planning and supporting outreach events, educational activities, and community engagement opportunities that strengthen program visibility and encourage participation. Through exceptional customer service, professional relationship-building, and effective communication, this role contributes to the overall mission, growth, and reputation of the Workforce Wellness Program while ensuring participants receive a welcoming and supportive experience Qualifications

ESSENTIAL JOB RESPONSIBILITIES

Conduct initial eligibility screenings for individuals and families seeking program services. Develop and maintain collaborative relationships with community organizations, referral partners, stakeholders, and service providers to increase awareness of and access to Workforce Wellness Program services. Provide information regarding available program services and connect individuals to appropriate internal services or community resources when they are ineligible for services or when program capacity is limited. Establish and maintain participant records and ensure all required intake documentation is completed accurately. Coordinate participant referrals and connect individuals with appropriate services, including wellness, fitness, case management, clinical, and other supportive resources. Monitor participant engagement and progression through program services, identifying and addressing barriers to successful participation when appropriate. Collaborate with the Program Manager to monitor referrals, intake activities, waitlists, and participant engagement outcomes. Maintain accurate records of outreach, intake, referral, and participant activities in accordance with program requirements. Collect and compile program data to support monthly, quarterly, and annual reporting requirements. Prepare reports on outreach activities, referral trends, participant engagement, and event outcomes as requested by leadership. Assist with planning, coordinating, and implementing program activities and special initiatives. Manage assigned responsibilities, prioritize workload effectively, and ensure timely completion of tasks and reporting requirements. Provide regular updates to the Program Manager regarding outreach efforts, community partnerships, participant trends, and program performance. Conduct outreach to potential referral sources and cultivate positive partnerships with community groups, vendors, healthcare providers, and other external stakeholders. Implement and ...For full information see follow application link. Family Endeavors, Inc. and Endeavors Unlimited, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or status as a veteran in accordance with applicable federal laws. Family Endeavors and Endeavors Unlimited also complies with applicable state and local laws governing nondiscrimination in employment in every location its employees are working. This policy applies to all terms and conditions of employment, including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Family Endeavors and Endeavors Unlimited is an 'Equal Opportunity/Affirmative Action Employer. AI Translation Assistant Opens in new window