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JOB PURPOSE

The Program Manager will oversee day-to-day operations of the U.S. Customs and Border Protection (CBP) Workforce Wellness program. This position ensures efficient execution of program activities to include outreach, health and wellness services, case management, physical fitness, nutrition planning, scheduling of behavioral health services, coordination of services with community service partners, budget management and direct supervision of program staff. The Program Manager is accountable for monitoring program performance, managing resources, and ensuring all contractual requirements, deliverables, and reporting obligations are completed accurately and within established program requirements and timelines. The Program Manager must possess a strong understanding of the unique needs and challenges faced by law enforcement personnel and their family members. This position requires knowledge of case management practices, behavioral health interventions, wellness programming, and continuous process improvement methods. Serving as the primary representative of the program, the Program Manager acts as a key liaison with stakeholders, promotes the capabilities and impact of the CBP Workforce Wellness Program, and fosters strategic partnerships that enhance service delivery and support positive outcomes for participants. Qualifications

ESSENTIAL JOB RESPONSIBILITIES

Oversee & support all operations for the CBP Workforce Wellness Program, including the accumulation of outcome data tracking and reporting Key Performance Indicators (KPI's) to leadership. Ensure program operations are conducted in accordance with contractual obligations, organizational standards, and applicable policies and procedures. Initiate, guide, and support staff with continuous quality and process improvement. Forecast budget planning and expenditures of program funds to achieve the projected financial outcomes. Collaboratively work with program staff to monitor client needs and implement new support services when indicated. Work proactively with the government Contracting Officer's Representative (COR) to ensure alignment on program objectives, facilitate issue resolution, and support continuous program improvement while maintaining compliance with all contractual standards. Maintain regular communication, providing program updates, addressing operational concerns, and ensuring all contractual requirements, deliverables, and performance expectations are met in accordance with the contract. Oversee performance measurement, capturing and reporting client outcomes, and coordinating outreach events as appropriate. Track and complete funder deliverables, audits, surveys, and compliance requirements. Participate in, organize, develop, and deliver staff training on established best practices, policies, and program procedures. Develop training materials, guidance documents, and Standard Operating Procedures (SOPs) to support operational consistency, regulatory compliance, staff development, and continuous quality improvement across program operations. Participate in leadership meetings, ...For full information see follow application link. Family Endeavors, Inc. and Endeavors Unlimited, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or status as a veteran in accordance with applicable federal laws. Family Endeavors and Endeavors Unlimited also complies with applicable state and local laws governing nondiscrimination in employment in every location its employees are working. This policy applies to all terms and conditions of employment, including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Family Endeavors and Endeavors Unlimited is an 'Equal Opportunity/Affirmative Action Employer. AI Translation Assistant Opens in new window