Manager, Program

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees Royal Caribbean Group is pleased to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world The Royal Caribbean Group´s IT Shipboard Newbuilt Team has an exciting career opportunity for a full-time Program Manager reporting to the Senior Manager It Product Construction The position is onsite and based in Miramar Florida The position is also not eligible for work authorization sponsorship

PositionSummary:

IT Program Manager IT Product Construction Shipboard position oversees all projects under their delivery program ensuring they are accomplished within the prescribed time frame and budgetwhilemeetingallbrand guidelines and KPIs The role liaises with IT Product Teams Marine New building Refurbishment and other Brand operating department representatives involved in the execution of dry dock/modernization scope including but not limited to: Operations Design Procurement Brand Product Development and external vendors and partners Role will partner with key stakeholders to manage scope expectations Champion the IT product capability/scope for dry dock/Modernization projects and work diligently with other execution and product development partners to deliver world class products Effectively communicate with executive stakeholders and partners of various levels across the broader organization through various mediums (ie presentations email formal/informal meetings)

Required Skills and Experience:

Responsible for the successful delivery of all scope within their program Collaborates with matrixed constituent department representatives and vendors to outline milestones establish work plans responsibilities scope and tracking routinesFollow-up on team members to meet project/program deadlines and provide input on team member activities for schedule review process Manages vendors ensuring they meet our time budget safety and brand guidelinesReview overall requirements and align with teams on execution priorities and planningParticipate in weekly meetings to give updates and status on assigned applications and highlight risks that may arise and determine mitigation actionsCoordinates activities to ensure projects progress on schedule; accurately reflects current program health and status through regular updates of tasks and statusesCommunicate program status on a regular basis to team and stakeholders Establishing goals and analyses program work processTracks timing budget cost control and reporting Proactively and accurately manage projects/program financials to meet department planning forecasting and reporting deadlines Utilizes program management tools and techniques to develop and maintain project scope; manages customer expectations and maintains focusPerforms other duties as required This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position Employees will be required to perform any other job-related duties assigned by their supervisor or managementMaintain plans at appropriate level of detail to provide Resource Managers visibility to staffing needs by skill set Proactive engage Resource Managers in securing resources for project work and communicate any changes in demand throughout programEnsure proper and timely communication to all external and internal stakeholders (status reports steering committee resource managers etc)Leads mentors influences and supports Project Managers on complexity of projects and assignments Enforce project management policies guidelines metrics and templates Looks for ways to streamline project management processes and tools and increase efficiency and success rate of project management teamTracks and reports project or program status ensuring that risks are reviewed and mitigated issues are escalated and resolved and changes are documented and approvedCollaborates with internal and external constituents including suppliers to meet common goals and resolve conflicting issues

Qualifications and Education Experience:

8+ years of professional experience working in the infrastructure program management Experience with technical user and business issues in a fast-paced hospitality organizationProven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions that ensure projects/program are delivered on schedule and within budget

Education:

Bachelor's degree in Computer Science Information Technology or a related field Master's Degree preferred

Skills and Abilities:

8+ years of Program Management preferredAbility to think strategically and drive ideas into action with a positive outlook and willingness to take personal initiativeExperience with technical user and business issues in a fast-paced online organizationExperience working with project execution teams creating key requirement documentations and project artifactsOutstanding verbal and written communication and project leadership skills including an ability to communicate and influence at an executive levelPossesses analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project deliverablesProven ability to collaborate with and achieve results through others plus the ability to build strong and balanced relationships and the capability to interact within all levels of the organizationComfortable working with international teams and in construction sitesEffectively provide overall leadership across multiple teams while working collaboratively to delivery with quality on timeKnowledge of industry trends and best practices in IT project management Experience in executing heavy IT infrastructure projects in a construction environment

Certifications:

PMP PRINCE2 or other relevant project management certifications are preferred

Nearest Major Market:

Miami