Human Services Program Specialist

Position Summary The Human Services Program Specialist is responsible for conducting welfare assessments, school-based engagement, and community outreach to support program participants and their families. This role serves as a key liaison between participants, schools, and community resources, ensuring that each individual receives structured support through assessment-driven service plans, targeted interventions, and consistent follow-up. The Specialist will identify needs, monitor progress, and implement actionable plans that promote safety, well-being, and long-term success. Key Responsibilities Welfare Assessments Conduct ongoing participant welfare assessments to evaluate well-being, safety, and social-emotional needs Utilize structured tools and professional judgment to identify risks, barriers, and support needs Monitor changes in participant circumstances and escalate concerns when appropriate Maintain timely and accurate documentation of all assessments School Engagement & Monitoring Conduct school visits to review academic performance, attendance, and behavioral trends Build strong relationships with teachers, counselors, and school administrators Advocate for participants and support alignment between educational and program goals Identify early intervention opportunities based on school feedback and data Community Engagement Represent TCGC in the community through outreach events, workshops, and partner meetings Build and maintain relationships with local service providers and community organizations Facilitate connections between participants and community-based resources Support engagement strategies that increase program participation and retention Service Planning & Follow-Up Develop individualized action plans based on assessment findings Establish measurable goals, timelines, and clear follow-up activities Conduct consistent check-ins and follow-up engagements to track progress Adjust plans based on participant outcomes and evolving needs Case Coordination & Resource Referral Coordinate referrals to appropriate support services (mental health, academic support, social services, etc.) Collaborate with internal leadership and external partners to ensure continuity of care Maintain communication with participants and families to reinforce engagement Targeted Group Support (Supplemental Intervention) Facilitate small, structured group sessions designed to address specific participant needs identified through welfare assessments and school engagement Utilize evidence-based tools and curricula, such as Overcoming Obstacles , to support development in areas including confidence building, conflict resolution, communication, and goal setting Implement short-term, targeted interventions that complement—rather than replace—core program instruction Scope & Parameters Deliver no more than 1-2 small group sessions per week Ensure all group sessions are directly tied to documented participant needs and assessment findings (not general programming) Maintain alignment between group participation and individual service/action plans Track and document participant progress, including: Attendance and engagement Behavioral improvements Social-emotional learning (SEL) outcomes Outcomes & Accountability Establish measurable goals for each group intervention Provide brief post-session summaries and outcome reports Adjust or discontinue group interventions based on effectiveness and participant progress Documentation & Compliance Maintain detailed, confidential records in accordance with nonprofit and legal standards Prepare regular reports on participant progress, outcomes, and program impact Ensure compliance with safeguarding, confidentiality, and mandatory reporting requirements Qualifications Education & Experience 2+ years of experience in human services, youth programming, or community outreach Experience working with schools and community-based organizations strongly preferred Skills & Competencies Strong assessment and critical thinking skills Ability to develop and manage structured service/action plans Excellent relationship-building and communication skills Strong organizational and documentation capabilities Ability to work independently in a field-based, high-accountability role Preferred Knowledge of trauma-informed care and youth development principles Familiarity with Florida safeguarding and reporting requirements Bilingual (Spanish or Haitian Creole) a plus Contract Expectations Independent contractor (1099) classification Anticipated average of 20-25 hours per week , with potential fluctuations based on program cycles and seasonal needs. Must have reliable transportation for local travel (schools, community sites, events) Flexible schedule, including occasional evenings for community engagement activities Responsible for maintaining professional standards and confidentiality Background screening required Compensation Competitive hourly or per-engagement rate based on experience Mileage reimbursement for approved travel Option for caseload-based or retainer structure