Director, Card Program Management

Location:

New York, NY or Atlanta, GA About Splitit Our vision is to help consumers responsibly enrich their lives by leveraging the credit they've already earned in a new and impactful way . Today consumers want control of how they pay for the things they want and need. Splitit is the only payment platform that enables consumers to use their existing credit to break payments into smaller, bite-sized pieces to pay over-time with no interest, applications or fees. That keeps money in the hands of shoppers to use as they want. By helping shoppers pay small we help businesses grow big. That's a win-win. Splitit operates globally and has offices in Atlanta and Tel Aviv. Who We Are Our culture is an environment of innovation, inspiration, and open communication. We live by the following values: Unique Perspective. Unwavering Courage. Bold Determination. Deliver Impact. Our values aren't words we post on the wall- they make up the essence of who we are and how we make business decisions. They also shape the way we hire- so if you work with us, you will likely embody these too. What You'll Do This role will report to the General Manager of Card & Lending . Splitit is building a new generation of offerings that extends our core value proposition into card and lending products. This is a ground-floor opportunity to help shape how these programs are structured, launched, and scaled. Your initial focus will be helping bring Splitit's first card program to market. You'll work cross-functionally across internal teams and external partners to drive readiness, coordinate execution, and ensure the program launches successfully. Following launch, you'll help establish and scale the operational foundation for the program—owning partner relationships, refining processes, and ensuring the program runs effectively day-to-day.

Responsibilities include:

Program Build & Execution Drive readiness for Splitit's first card program across internal teams and external partners Structure workstreams and timelines to move the program from concept to launch Support onboarding of key partners (sponsor bank, servicer, network) and navigate setup requirements Identify risks, solve problems, and drive alignment across stakeholders ahead of launch Operational Build & Scale Help design and stand up core servicing processes (call center operations, disputes, statements, communications) Lead setup and coordination with the sponsor bank, including program configuration and approvals Partner with internal teams and vendors to run day-to-day program operations post-launch Establish KPIs and governance to monitor performance and improve over time Partner & Program Management Own day-to-day relationships with core program partners (servicer, sponsor bank, network) Coordinate ongoing program activities and ensure operational alignment across partners Ensure adherence to SLAs and effective execution of program processes and customer satisfaction Who You Are 10+ years of relevant experience, with a strong background in launching and operating card programs at a senior level Strong understanding of the card ecosystem, including sponsor banks, processors, servicers, and networks Comfortable operating in ambiguous, build-from-scratch environments and bringing structure to complex programs Customer centric mindset with a focus on differentiated products and high quality user experiences Strong cross-functional collaborator, comfortable managing external partners while aligning multiple stakeholders and executive leadership Diversity and Equality At Splitit, we understand that we're strongest when we can be different together. Diversity, Equity, and Inclusion are not just about metrics for us. It's about creating space for all individuals who walk through our doors, employee or not, to bring their full selves to the table. We strive to build teams as diverse as our markets and celebrate differences in background and perspective. Splitit is an equal opportunity employer, meaning all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We ensure that all individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.