Access Center Program Coordinator

Access Center Program Coordinator Cedar Rapids, IA Job Details Full-time From $47,500 a year 1 day ago Benefits Paid parental leave Health insurance Dental insurance Paid time off Adoption assistance Parental leave Employee assistance program Vision insurance 401(k) matching Pet insurance Qualifications Computer operation Computer literacy Writing skills Bachelor's degree Staff training Data entry Human Services Typing Data collection Grammar Experience Full Job Description Reports to:

Access Center and Law Enforcement Liaison Program Manager Location:

Linn County Mental Health Access Center, Cedar Rapids, IA Hours:

Monday - Friday 10am - 6pm About Foundation 2 Crisis Services Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training, and more. We have been saving lives for over 50 years. Join our team today! Overview of the role Provide direct supervision to Access Center Crisis Counselors who staff a 24:7 schedule and monitor payroll and scheduling. Triage clients at the MHAC as needed due to coverage needs, training, or otherwise indicated. Assist the Program Manager with data collection, document quality assurance, and workflows. Take part in Access Center leadership meetings, committees, and represent Foundation 2 and the MHAC at community events and presentations. Assist with day-to-day operations of triage services at the Linn County Mental Health Access Center. Coordination with local providers, problem solve client situations, assist in program development, and provide on-call MHAC triage. Generally, the hours of the job are Monday - Friday, 10 AM - 6 PM. Must have flexibility to work, train, and oversee staff on all shifts across a 24/7 schedule. Benefits The annual base pay starts at $47,500, plus our generous benefit package of $12,000 per year. Flexible benefit dollars can be used toward medical insurance and other benefits. Funds not used for benefits will be added to your paycheck as taxable income. To learn more about the Foundation 2 benefit package visit: https://bit.ly/F2Benefits Generous paid time off, including floating mental wellness days. Quarterly wellness benefit reimbursements to support a sense of wellbeing. Two weeks of paid parental leave following the birth or adoption of a child. Optional pet insurance to cover emergency expenses. Retirement plans with Foundation 2 Crisis Services' matching contributions. Go to sleep at night knowing that work you did matters. Foundation 2 staff save lives every day.

Who you are:

Client centered. You are dedicated and passionate about working with individuals in crisis. Organized. You possess strong organizational skills and can oversee daily responsibilities. Quick thinking. You recognize that you will often have multiple irons in the fire at once and will be challenged to manage competing priorities. Role model and leader. You are a mentor and compassionate leader who is excited about supporting staff and colleagues. Team player. You enjoy working with individuals from diverse backgrounds and are proud to represent your program. What you'll do

• Provide direct supervision to Access Center Crisis Counselors who staff a 24:7 schedule and monitor payroll and scheduling.
• Triage clients at the MHAC as needed due to coverage needs, training, or otherwise indicated.
• Assist the Program Manager with data collection, document quality assurance, and workflows.
• Take part in Access Center leadership meetings, committees, and represent Foundation 2 and the MHAC at community events and presentations.
• Assist with day-to-day operations of triage services at the Linn County Mental Health Access Center.
• Coordination with local providers, problem solve client situations, assist in program development, and provide on-call MHAC triage.

What you need Bachelor's degree in a human service-related field required and two (2) or more year's relevant experience. Or bachelor's degree in related field with two years relevant experience. Comfort using basic computer software. Basic typing and data entry skills. Excellent writing and grammar skills. Pass all background checks completed by Foundation 2 Crisis Services. Submit copy of college degree or transcript as required by licensure for personnel file. Live within 50 miles of Cedar Rapids, IA. Attend all MCO trainings within 120 days of hire (40 hours, including two (2) consecutive eight (8) hour days). Successfully complete required trainings within required time periods. Bachelor's degree preferred. Experience in crisis services preferred. Education or training in trauma-informed care preferred. Experience in strengths-based practices preferred. Experience in conflict resolution and de-escalation techniques preferred. Background in motivational interviewing preferred. Knowledge/experience working in the mental health, substance use, and/or problem gambling field preferred. Your Application We're excited to hear from you! All questions will be answered during a pre-screening phone call. Resumes, applications, and cover letter accepted until position filled. Foundation 2 is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, creed, religion, sex, sexual orientation, gender identity, national origin, political affiliation, veteran, or disability status.

Pay:

From $47,500.00 per year

Benefits:

401(k) matching Dental insurance Employee assistance program Health insurance Paid time off Vision insurance

Work Location:

In person