Provides technical support by conveying information, determining compliance, and resolving controversial situations. Newborn Screening & Children's Special Health Program TRS2: The Newborn Screening and Children's Special Health Programs are prevention and intervention programs that identify conditions that can affect a child's long-term health and seek to promote positive health outcomes and enhance quality of life. The Newborn Screening and Children's Special Health Programs support health care services in the community through policy, technical assistance, care coordination, and resource linkage. A key component to measuring program effectiveness includes data collection, analysis, and reporting. The Technical Records Specialist 2 will be an integral team member, responsible for managing data collection, and working with highly specialized software used for program implementation, evaluation, and reporting. This role is responsible for providing timely and consistent customer service for families seeking assistance or resources, providing technical support and troubleshooting for health care providers, and assisting with quality improvement projects . The ideal candidate will be a collaborative and motivated self-starter who loves data; has experience working with data management software or databases; high attention to detail; and has an interest in children's health programs.

Example of Duties:

Maintain specialized software used for program data collection, evaluation, and reporting Provide customer service and technical assistance to external customers Determine and explain compliance with laws, rules, regulations, policies, and take appropriate action Extract data for analysis, data visualization, or reports Conduct data quality and improvement assessments and implement changes Troubleshoot software or process problems and develop solutions Assists with other tasks, projects, and priorities as assigned. Minimum Job Specifications/ Certifications This position requires: Requires excellent communication and customer services skills and experience. Experience analyzing information and researching a variety of sources to identify and resolve problems or issues. o Requires strong attention to detail and accuracy. Experience entering and retrieving data using a computerized record system. Experience composing and proofreading business correspondence. Experience using Microsoft Excel, Word, Teams, and Outlook. Monitoring record systems to identify and correct errors Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs Experience interacting with individuals from varying cultural and socio-economic backgrounds in stressful situations Must be able to work autonomously and within teams while gaining extensive knowledge of program procedures and guidelines. Required/Desired Skills Skill Required /Desired Amount of Experience Requires excellent communication and customer services skills and experience. Required 1 Years Questions No. Question Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement? Question2 What is your candidate's email address? Question3 Have you completed and submitted the Right to Represent form, making sure to do so exactly as instructed? The form is located at /id/idaho_e-rtr_template.doc. Question4 Candidates submitted above the hourly Vendor of NA will not be considered. Do you agree to this requirement? Question5 Any OT must be approved in writing beforehand. Please acknowledge Question6 Please have your candidate complete the 'Writing Submission' document and upload to the reference page. Question7 This position will close for submissions on 11/9/2026 at 3pm MST. Please advise your candidate(s) that David(615 area code) from CAI may call at some point between now and Monday Question8 This position will start out as 15- hours per week over the first couple of weeks and will increase to hours per week. Please acknowledge