This position is located at the Edward Hines Jr., VA Hospital, Hines, IL a Level 1a Complexity VHA Facility, and is organizationally aligned under the Health Administration Service (HAS). The primary purpose of this position is to plan, carry out, monitor and supervise assignments to improve the efficiency and productivity of activities of PAS and employees in administrative activities.

Qualifications:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/02/2026.

Time-In-Grade Requirement :

Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note:

Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

GS-09 SELECTIVE PLACEMENT FACTOR

To be considered for this position, you must demonstrate that you possess the following Supervisory Program Specialist experience: Understanding of clinic scheduling processes of both Community Care within the past year and Internal consults and services to function in and interact with various clinical entities throughout the hospital, and detailed, technical knowledge and understanding of the ability to apply policies and procedures associated with scheduling and operational activities that affect workload capture data. CISCO Finesse and affiliated report knowledge.

IN ADDITION TO MEETING THE BASIC REQUIREMENTS LISTED ABOVE, YOU MUST MEET THE FOLLOWING GRADE REQUIREMENTS TO QUALIFY FOR THIS POSITION.

You may qualify based on your experience and/or education as described below:

Specialized Experience:

You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: experience in extracting, developing, reviewing, and analyzing data to provide reports to senior management; performs a variety of administrative functions for several clinicals ; experience writing Standard Operating Procedures (SOPs); understanding of Joint Commission requirements; experience working with different program databases and software to pull information for reports; perform auditing functions; Manage staff workflow, set priorities, deadlines and adjusting work flow to meet team and patient needs; experience of clinic operations and policy, schedules, and provider's preferences. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ .

OR, Education:

Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B or J.D., if related. (TRANSCRIPT

REQUIRED.

This education must have been obtained in an accredited business, secretarial or technical school, junior college, college, or university.)

OR, Combination:

Applicant possess equivalent combinations of successfully completed graduate education and specialized experience directly related to the work of the Supervisory Program Specialist position. (

NOTE:

TRANSCRIPTS REQUIRED

) . You will be rated on the following Competencies for this position: Accountability Customer Service Decisiveness Flexibility Interpersonal Skills Problem Solving Resilience Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note :

A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements:

The work is primarily sedentary, although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ .