Program Coordinator

Support Program Management team in the review and evaluation of new business, renewal submissions and audits. Work with brokers regarding any outstanding and/or incomplete new business and renewal submission activity. Support member development activities by tracking activity in company CRM system.

EDUCATION AND EXPERIENCE

Bachelor's Degree or equivalency in a related discipline and at least two (2) years of experience in the insurance industry.

SKILLS/COMPETENCIES REQUIREMENTS

Communicating effectively within the Captive Support Team and with the Program Management Team to ensure deadlines are met and the proper information is obtained Ability to work independently and communicate activities/outcome with team Responsive to assignments and communication on status Strong technical aptitude including a high proficiency in Microsoft Office Understand company required information systems Excellent written and verbal communication skills Organization; planning and prioritization skills Strong analytical skills; problem solving and judgment Intellectual curiosity to build an in-depth understanding of insurance and risk management Commitment to meeting customer service demands Positive attitude and commitment to support business culture

ESSENTIAL DUTIES AND RESPONSIBILITIES

Review, prepare and submit documents for new and renewal business and audits. Accountable for ensuring information is complete and accurate Communicates with various stakeholders and members to ensure that submissions are reviewed effectively Adhere to the various service level agreements for new business, renewals and audits Responsible for invoicing of captive premium Provide superior customer service to clients, brokers, fronting companies, and various service providers Assure company systems are accurate and up-to-date Commitment to company values

PRIORITIES

Accuracy, Timeliness, Broker-Service Provider-Client Relationships, Positive Team Attitude