Mission of Naomi's House The mission of Naomi's House is to offer hope and healing to women who have suffered from commercial sexual exploitation, and to provide them with tools and resources to begin a new life. We are looking for people who are committed to making a difference in the lives of others, who love God and have a vibrant personal relationship with Him through faith in Jesus Christ and are passionate about loving His people. Care Specialist of Reside The Care Specialist is responsible for the day-to-day coordination and execution of participant care within Naomi's House's Reside Program. The Care Specialist walks alongside participants as they move through the program — scheduling their care, tracking their progress toward stage goals, and making sure the plan built by the care team actually happens on the ground. The Care Specialist seeks to support participants holistically in all areas of the program, including but not limited to their physical, emotional, and spiritual needs, and should exhibit strong relational, organizational, and communication skills. This is a non-clinical position. Big-picture care planning, treatment planning, and escalated clinical decisions are a collective effort of the participant's care team, with final approval held by the Site Director and Program Manager. The Care Specialist contributes to those conversations as a member of the care team and then owns the execution of what the team decides. This position is full-time and will mainly consist of daytime hours. While allowing for flexibility in hours, the Care Specialist should expect to be available M-F during the day and occasionally on weekends and holidays. The Care Specialist reports to the Program Manager of Reside, who operates under the direction of the Site Director. This is a salaried position that does not include overtime or time and a half.

Office Location:

Wheaton area Scope of the Role Owns the oversight of the execution of participant care program: program scheduling, milestone tracking, follow-through, and day-to-day coordination with the Reside Shift Supervisors. Contributes observations, participant feedback, and progress data to care planning discussions as a member of the multi-disciplinary care team. Escalates clinical questions, treatment planning decisions, and significant changes in participant presentation to the Program Manager and Site Director, who hold final approval on care planning. Operates within established program policy and the program stage structure, bringing proposed exceptions or adjustments to the Program Manager. Participant Care Coordination Onboards new participants to the program with the admissions packet and program orientation. Meets with participants regularly to review progress, work through stage goals, and connect them with social service needs. Coordinates and tracks referrals to community-based resources — benefits, housing, education, employment, legal, medical, and recovery support — in accordance with program stages. Collaborates with each participant's care team outside the NH Reside team, including therapists, job coaches, and outside case managers, and brings that information back to the internal team. Communicates participant goals and care plans to residential staff so that programming is carried out consistently across shifts. Directs the transition process for participants graduating or terminating programming early, in coordination with the Program Manager and Site Director. Program Milestones and Stage Progression Tracks each participant's position in the program stage structure and flags when a participant is approaching, meeting, or stalling on a milestone. Schedules and facilitates participant stage reviews, preparing documentation and progress summaries in advance for the care team. Leads participant review in Reside team meetings and other collaborative meetings Maintains an accurate perspective of participant progress so that leadership can make timely program decisions. Implements stage adjustments and program changes approved by the Site Director and Program Manager, and communicates them to the participant and the team. Administers monthly assessments to track participant's overall progress Scheduling and Logistics Administers individual participant schedules on the online house calendar, including appointments, groups, classes, work, and court dates. Sequences appointments and program requirements so that participants can meet their obligations without conflict or gaps in coverage. Transports participants to individual appointments related to case management goals and communicates all other transportation needs to the team. Communicates schedule changes promptly to residential staff, participants, and outside providers. Works alongside Rise staff & interns to support the Day Program, leading and co-leading groups as needed in collaboration with the Rise Team. Crisis Response and Safety Provides first-response crisis support to participants on an as-needed basis, following established protocol and escalating to the Program Manager and Site Director. Drafts participant response plans and safety plans using a strengths-based approach; submits them to the Program Manager and Site Director for approval before implementation. Supports participants in repairing policy ruptures and following through on agreed-upon plans. Recognizes when a participant may need a higher level of care — psychiatric, therapeutic, or substance use — and brings that recommendation to the care team, which makes the referral decision. Participates in the back up on-call rotation as assigned by Program Manager. Medication and Health Coordination in Collaboration with Case Manager Communicates updates on participant medications to staff in accordance with Naomi's House policy and procedure. Schedules and tracks medical, psychiatric, and dental appointments, and ensures follow-up instructions reach the residential team. Monitors refill timelines and coordinates pharmacy pickups per policy. Does not create or adjust medication plans; all medication decisions rest with the participant's prescribing providers and the clinical team. Documentation and Compliance Responsible for maintaining records of participant care in accordance with HIPAA and confidentiality guidelines for record keeping via Case Record system Documents participant contacts, stage reviews, incidents, and referrals accurately and on time. Contributes participant and program data for grant reporting and outcome tracking as requested. Follows all Naomi's House policies and procedures, including mandated reporting requirements. Qualifications and Experience A personal and growing relationship with Jesus Christ and be an active member of a church. A Bachelor's degree in Social Work, Psychology, Sociology, or a related human services field is preferred. Three or more years of direct experience in residential or behavioral health care may be considered in place of a degree. A minimum of two years' experience in behavioral health, residential care, or direct service with vulnerable populations. Training in one or more of the following areas: Human Trafficking, Addictions, and/or Trauma. Trauma-informed care training preferred; willingness to complete Naomi's House training requirements within the first year. Strong organizational and administrative skills, with demonstrated ability to manage multiple schedules, deadlines, and competing priorities. Comfort working within a clearly defined scope — knowing when to act, when to consult, and when to escalate. Effective skills working in diverse settings with multi-disciplinary teams. Strong oral and written communication and listening skills. Well-developed ability to engage others in building relationships and sustaining momentum. Proven capacity to maintain patience, tolerance, and tact with diplomacy in high-pressure situations. Proficiency with digital calendars, email, and electronic record keeping. High level of integrity and strong ethical values; must maintain the highest standards of confidentiality with all records, including organizational and individual information. Valid driver's license and clean driving record. Work Environment and Physical Requirements Work is performed primarily in a residential setting, with regular local travel to transport participants and attend appointments. Must be able to drive an agency vehicle and transport participants. Occasional evening, weekend, and holiday availability is required, including participation in the residential on-call rotation.

Compensation and Benefits:

Annual base salary range: $50,000 - $55,000 depending on experience and qualifications

Benefits Include:

Health Insurance:

Comprehensive medical, dental, and vision plans with employer contribution.

Retirement Plan:

403(b) plan with employer discretionary contribution and employer match.

Paid Time Off:

Vacation, sick, and holiday time specific to this position. Misc.: Opportunity for flexible schedule, ongoing training, and professional development.

To Apply:

Qualified applicants should send a resume to the Manager of Operations, Clara Slipenko, at clara.slipenko@naomishouse.org.

•Naomi's House is a ministry of The Moody Church. All Naomi's House employees must comply with The Moody Church employment guidelines, including signing a Statement of Faith. Employees are not required to be members of The Moody Church but must be affiliated and in good standing with a local church and have a pastoral reference.

Job Type:

Full-time Pay:

$50,000.00 - $55,000.00 per year

Benefits:

Dental insurance Flexible schedule Health insurance Health savings account Life insurance Paid time off Professional development assistance Retirement plan Vision insurance

Work Location:

In person