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Title :

Director, Program Management\u0015 \u0013

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DMS Document Number :

HRM-ADM-4-354-00

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Document Owner :

Ls Ji\u0015 \u0013

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Effective Date:

10/6/2022\u0015

Date Created:

03/30/16

Last Date Reviewed:

04/09/24

Job Description Template Job Title:

\u0007Director, Program Management\u0007

Location:

\u0007\u0007\u0007

Job Family Group:

\u0007Operations\u0007

Job Family:

\u0007Program Mgmt\u0007\u0007

Job Title:

\u0007

Grade:

\u0007

Code:

\u0007\u0007Director, Program Management\u000729\u0007SM.PGM.M.105\u0007\u0007Sr. Director, Program Management\u000730\u0007SM.PGM.M.106\u0007\u0007

General Purpose:

Responsible for developing corporate, global, and organizational policies, and directing cross functional activities to deliver quality programs to external customers, with the overall focus to ensure customer satisfaction and retention to generate growth for the business.

Principle Accountabilities:

Support the program team in the guidance of clients by developing strategic plans, goals, timelines, and measures of success for implementing contracted Flex's products and services. Act as the primary point of contact between the business and its clients. Oversee the scheduling, coordination and implementation of contracted Flex's products and services for assigned clients. Coordinate with the client and Flex operations to define data requirements, production schedule and deliverables as required. Ensure effective communication of strategy as required between cross functional teams to ensure project / product or service has a smooth and timely transition through all phases of documented development processes. Work with the Director and Management team about coordination of team members to ensure key metrics are monitored per account and that customer satisfaction is closely monitored. Innovate and authorize projects using broad and far vision and expertise in customer requirements to improve and/or extend the value proposition to existing customers, linking them more firmly to Flex. Participate in and/or support major contract negotiations. Be responsible to drive, collaborate and steer business development activities to win replacement and growth business. Provide business proposal support and inputs for existing and new business. Monitor and support the program team to ensure an effective use of and participation in Quarterly Business Review process. Implement appropriate HR strategies and actions to recruit and retain a qualified and motivated workforce.

Note:

This job description reflects essential functions, it does not prescribe or restrict the number or types of tasks that may be assigned or reassigned during the conduct of business. Position Differentiation by Grade\u0007\u0007Grade\u000729\u000730\u0007\u0007Education / Experience \u0007A Bachelor's degree in business, engineering, or sciences; MBA is preferred. Typically requires 7 years of progressively advancing program management and/or business development experience.\u0007Same as grade 29. Typically requires 9+ years of related experience.\u0007\u0007Knowledge / Skills / Abilities\u0007Ability to work with internal teams and executive management as well as external customers to maximize mutual benefit. Demonstrates mastery of functional knowledge in relation to other functions and a complete understanding of the function and those of related businesses. Demonstrated ability to successfully influence senior level management, executives and key clients. Strong negotiation skills required. Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors. Ability to work with mathematical concepts such as probability and statistical inference to practical situations. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables\u0007\u0007Certificates, Licenses, Registrations\u0007 N/A\u0007\u0007Scope / Impact\u0007Impacts the long-term (annual) direction and financial or operational success of the function and/or site. Approves and/or creates functional processes or technologies. Establishes and ensures effective achievement of functional strategic plans and objectives for the site. May have P&L responsibility for the function. Develops plans for structuring and implementing major initiatives. \u0007\u0007Decision Making / Discretion\u0007Makes decisions for the function and the site. Decisions may affect site.\u0007Same as grade 29. Decisions may affect multiple sites.\u0007\u0007Supervision / Leadership\u0007Recognizes and develops talent as a key element of executing operational business plans. Ensures Flex values are part of site work life. Provides strategic leadership for the function and the site.\u0007\u0007

Work Environment:

While performing the duties of this job, the employee is occasionally exposed to work that requires repetitive motion. The noise level in the work environment is usually moderate

Physical Demands:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit. The employee is occasionally required to stand and reach with hands and arms. Specific vision abilities required by this job include close vision.

Region/Country Specific Details:

(Details relevant to posting location - ex. FLSA Status Exempt/Non-Exempt in US) Director of Program ManagementGreater Chicago Area (relocation available for qualified candidates)

Reports To General Manager Target Compensation:

$180,000-$205,000/year + 20% bonus (up to 40% bonus based on company performance) OverviewWe are seeking a Director of Program Management to lead strategic, client-facing program execution for a high-volume medical device manufacturing operation. This role will serve as the primary executive interface for key customers, ensuring exceptional delivery, long-term partnership growth, and operational excellence. This leader will oversee cross-functional program management activities across engineering, operations, quality, and supply chain, driving performance from product launch through full-scale production. The ideal candidate brings deep experience in medical device manufacturing, strong business acumen, and a proven ability to lead complex, high-volume programs with a focus on process improvement and customer satisfaction. Key ResponsibilitiesServe as the primary executive point of contact for key customers, including Abbott, building strong relationships and ensuring high levels of satisfaction, retention, and growth. Lead and develop a team of Program Managers, ensuring alignment to customer goals, operational priorities, and financial targets. Drive end-to-end program execution across the product lifecycle, from development and launch through high-volume manufacturing and sustaining activities. Partner cross-functionally with Operations, Engineering, Quality, and Supply Chain to ensure seamless program execution and on-time delivery. Establish and monitor key performance indicators (KPIs) for program success, including cost, quality, delivery, and customer satisfaction metrics. Champion process improvement initiatives across program management and operations, with a focus on scalability, efficiency, and margin expansion. Provide strategic direction in customer engagements, including Quarterly Business Reviews, executive updates, and issue resolution. Support business development efforts, including contract negotiations, proposal development, and identification of growth opportunities within existing accounts. Ensure successful transitions of new products into manufacturing, with strong coordination across engineering validation, quality systems, and production readiness. Develop and implement organizational strategies to attract, retain, and develop high-performing program management talent. QualificationsBachelor's degree in Engineering, Business, or a related field required; advanced degree (MBA or MS) preferred. 7+ years (Grade 29) or 9+ years (Grade 30) of progressive experience in program management, operations, or business leadership within medical device manufacturing. Strong experience supporting high-volume manufacturing environments; familiarity with injection molding processes is highly preferred. Demonstrated success managing large, complex customer relationships, ideally with major medical device OEMs such as Abbott. Proven ability to lead cross-functional teams and influence senior internal and external stakeholders. Experience driving process improvement initiatives (Lean, Six Sigma, or equivalent methodologies preferred). Strong financial acumen, including program cost management, forecasting, and margin improvement. Excellent communication, negotiation, and executive presentation skills. Leadership & ImpactDrives the long-term strategic direction and operational success of program management functions. Influences site-level and potentially multi-site performance, including customer satisfaction, revenue growth, and operational efficiency. 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