Program Manager

Strategic Programs Manager -

Enterprise Initiatives Location:

Carmel, IN (Hybrid - minimum 3 days in office; 5 preferred) About WorldTrips WorldTrips, a member of Tokio Marine HCC, is a leading provider of travel medical and specialty insurance solutions. We operate in a dynamic, fast-growing environment where collaboration, innovation, and disciplined execution are critical to success. Role Overview WorldTrips is seeking a Strategic Programs Manager to lead high-impact, enterprise-wide initiatives that support growth, operational excellence, and risk management across the business. This role serves as a central driver across the organization — ensuring alignment, improving processes, and delivering strategic initiatives with clarity, discipline, and measurable results. You will work closely with senior leadership to translate strategy into execution across a complex, cross-functional insurance environment. Key Responsibilities Lead and manage a portfolio of strategic, cross-functional initiatives aligned to business priorities Drive execution across teams including Underwriting, Claims, Operations, Customer Service, Sales, and Technology Establish and maintain program governance, prioritization, and reporting frameworks Partner with senior leadership to align initiatives with strategic goals and operational capacity Identify risks, dependencies, and operational gaps, and drive proactive solutions Improve processes and workflows across the organization using Lean, Six Sigma, or similar methodologies Develop clear executive reporting, dashboards, and communications to track progress and outcomes Facilitate cross-functional alignment, ensuring accountability without direct authority Define and track KPIs tied to initiative success and operational performance Promote a culture of structure, accountability, and continuous improvement What You Bring Experience 5+ years of experience in program management, project management, or operational leadership Proven success leading complex, cross-functional initiatives Experience in insurance, healthcare, or similarly regulated industries Travel medical insurance experience strongly preferred Background working in both structured (large company) and evolving (growth-stage) environments is a plus Skills & Capabilities Strong program and portfolio management expertise, including governance and executive reporting Demonstrated experience in process improvement, operational excellence, or business transformation Ability to influence and align stakeholders across multiple functions and levels Excellent communication skills with the ability to distill complex topics into clear insights High degree of ownership, accountability, and comfort operating in ambiguity Preferred Qualifications PMP (Project Management Professional) Lean / Six Sigma certification (Green or Black Belt preferred) Experience with change management and organizational transformation initiatives Why Join WorldTrips Direct exposure to executive leadership High visibility and impact across the organization Opportunity to shape how strategic work gets executed Collaborative, entrepreneurial environment with strong growth trajectory Equal Opportunity Employer Tokio Marine HCC is an equal opportunity employer. All qualified applicants will receive consideration without regard to protected characteristics in accordance with applicable laws. Your success is our priority. In a world that is rapidly changing, TMHCC enables you to take on opportunities with confidence. At Tokio Marine HCC, we pride ourselves on hiring the smartest, most conscientious people, who want to make a difference no matter their background. And then we give them the support and trust they need. We're always looking for curious, creative transformative thinkers who want to change the status quo and have a passion for doing the right thing. If this is you, then we want you on our team.