Supervisory Transportation Assistant

The purpose of this position is to provide support for the Veteran Transportation Program (VTP) and reports directly to the Mobility Manager. This position is a Supervisory Transportation Assistant for the Lexington VA Health Care System VTP and will be the general supervisor of the Veterans Transportation Service (VTS), Lead Transportation Assistant, and Transportation Assistant within the program.

Qualifications:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/21/2026.

Time-In-Grade Requirement :

Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-08 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Applicants must submit documentation verifying that they meet time-in-grade requirements in accordance with federal regulations. Human Resources will not review or access official personnel records to determine eligibility if supporting documentation is not provided. Failure to submit required documentation will result in an ineligible rating.

Note:

Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. In addition to the time in grade requirements listed above, the below qualification requirements must be met. You may qualify based on your experience and/or education as described below:

Specialized Experience:

You must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of VA laws, regulations, directives, policies, procedures, performance measures, and guidelines relating to VA Medical benefits administration, organizational structures, VA mission and goals, Privacy Act of 1974, Freedom of Information Act (FOIA) and working practical knowledge of applicable VHA regulation, station directives, Public Laws, State Laws, Central Office directives, and HIPAA regulations. Knowledge of extensive and diverse regulations governing a wide variety of passenger travel to decide, provide advice or performance other work, including knowledge of various travel policies, rules, and guidelines of national, state, and local origin governing the VTS program and passenger transport via, contracted vendors. Knowledge to make sound and logical decisions, identifying and utilizing all appropriate available resources. Knowledge to deal effectively with problems, issues and situations which occur daily and maintain effective working relationships. Knowledge in consult management, scheduling, admissions, discharges, transfer, and administration with patient processing including diagnostic tests and studies, availability of these within the medical center, and procurement outside this medical center when not available at this facility or other VA facilities. Knowledge of the various departments within the medical center and the policies and procedures of each unit as they relate to the VTS Program clinic and patient care. Knowledge of the overall structure of electronic medical records. Knowledge of the Scheduling Package, Patient Care Encounters (PCE) Package, Consult Management processes, Advanced Clinic Access principles, in additions to the Veterans Transportation Service (VTS) program Package and its use in VISTA applications. Also, the ability to adapt and learn new application changes with minimal oversight to ensure compliance among subordinates. Knowledge of the requirements of various transportation regulations or operations to monitor and report on carrier compliance with contract terms, safety provisions, or other transportation programs. Knowledge is applied in developing new or modified work methods, organizational structures, records and files, management processes, staffing patterns, procedures for administering program services, guidelines and automation of work processes, staffing patterns, procedures for administering program services, guidelines, and automation of work processes. Skill levels for the purpose of communicating clear instructions and interpretations. Skilled in Microsoft software and other software programs. Skilled in strong leadership and interpersonal skills. You will be rated on the following Competencies for this position:

Customer Service Education and Training Oral Communication Performance Management Technology Application Permanent Employee Status:

If you are unsure if you have permanent employee status to be considered for this position, you can verify your status by referring to Box 24 on your most recent SF-50. The box must have a 1 or 2 in order to be considered for this position. Basis for

Selection:

Selections for positions will be based on the objective evaluation of the candidates' total qualifications for the position. "Qualifications" means the combination of experience, training, education, skills, knowledge, abilities, personal characteristics, and merit factors deemed to be pertinent to successful performance. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note :

A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements:

Incumbent works in a well-lit, ventilated, office setting. Duties require sitting at a PC/computer most of the 8-hour tour of duty in an ergonomic appropriate environment while assisting customers. Incumbent works in the hospital and uses multiple computer systems as well as other electronic based programs. The incumbent may come in contact with angry and potentially violent customers. Position requires a high level of concentration and coordination. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ .