Personal Lines Supervisor

Personal Lines Supervisor Franklin, MA 02038 $70,000 - $85,000 a year $70,000 - $85,000 a year At Deland, Gibson, we believe exceptional client experiences start with exceptional teams. We're looking for an inspiring Personal Lines Supervisor to help lead, coach, and grow a talented group of insurance professionals who are passionate about delivering outstanding service. This is more than a supervisory role, it's an opportunity to shape team culture, develop future leaders, influence operational excellence, and make a meaningful impact within a growing agency that invests deeply in its people. Why This Role Matters As Personal Lines Supervisor , you'll play a critical role in driving the success of our Personal Lines department by developing talent, strengthening service delivery, and helping create a best-in-class client experience. You'll partner closely with leadership while supporting an experienced and collaborative team that values learning, innovation, and helping one another succeed. Most importantly, you'll join an organization where leadership is empowered, ideas are welcomed, and professional growth is encouraged. What You'll Do Lead & Inspire a High-Performing Team Lead and mentor a talented team of Client Advocates and Account Managers Create an engaging, collaborative environment where people can do their best work Establish clear goals, expectations, and accountability measures that drive success Conduct performance conversations that promote growth and continuous improvement Support hiring and onboarding efforts to ensure the team is well-equipped for success. Foster a culture focused on client advocacy, teamwork, and operational excellence Develop Talent & Build Capability Help shape and support training and development programs across Personal Lines Help develop onboarding experiences that set new team members up for long-term success Identify growth opportunities and provide ongoing coaching and skill development Partner with leadership on career development and succession planning initiatives Reinforce best practices, compliance standards, and service excellence expectations Help team members strengthen expertise in coverage knowledge, client communication, systems utilization, and cross-selling opportunities Champion Client Experience Lead by example in delivering proactive, thoughtful, and exceptional client service Partner with team members to continuously improve service delivery and client satisfaction Step in to support accounts when needed to ensure seamless client experiences Identify opportunities to improve workflows and enhance operational effectiveness Qualifications 5+ years of Property & Casualty insurance experience, preferably in Personal Lines Active Massachusetts Property & Casualty License Leadership experience with demonstrated success coaching and developing teams Strong communication and relationship-building skills Exceptional organizational and problem-solving abilities Proactive mindset with strong ownership and accountability Ability to balance people leadership with operational execution Microsoft Office proficiency; Applied Epic experience is a plus

SUPERVISORY RESPONSIBILITY

This position has supervisory responsibilities for approximately 5-8 employees.

WORK ENVIRONMENT

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, tablets, phones, multi-function printers, and fax machines .

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk and/or listen; frequently stand; walk; sit for extended periods of time; frequently use hands/fingers to handle/feel when operating a computer and other office equipment; reach with hands and arms . Why Join Deland, Gibson? Collaborative, team-oriented culture where your voice is heard Work schedule supporting flexibility and work-life balance Competitive benefits package including medical, dental, vision, and 401(k) Generous paid time off, including vacation, holidays, sick time, and PTO Ongoing professional development and continuing education support Our Core Values At Deland, Gibson, how we work matters: We Work with Urgency We Show Compassion We Are Life-Long Learners We Have Grit We Innovate About Us Founded in 1900, Deland, Gibson has built a reputation as a trusted advisor and industry leader in insurance and risk management. With deep roots in Massachusetts and a forward-looking mindset, we continue to grow while staying true to our client-first philosophy.