Member Engagement Coordinator at

Recovery Cafe Lowell Schedule:

Tuesday thru Saturday Starting at $22.00/hour

POSITION

Member Engagement Coordinator

REPORTS TO

Jade Mellen, Program Director of RCL This is a full-time position (40 hours per week) which includes benefits. This person's work schedule will align with the space's 60-hour-per-week operational requirements and may involve flexible shifts to ensure adequate coverage. A regular schedule will be confirmed upon hire, with the understanding that adjustments may be required.

RESPONSIBILITIES

Foster meaningful relationships with members to promote connection, belonging, and engagement. Manage the front desk and PRSC space by greeting and signing in all who come in and orienting them as needed. Serve as the secondary AGENCY and Virtual Gateway database lead, alongside Program Director, and train/mentor other staff on system use which includes managing and maintaining member profiles, enrollment data, attendance tracking, service notes, and volunteer records. In addition to generating regular reports and deliver to appropriate people. Facilitate and oversee all New Member Introductions, enrollments, disenrollments, reenrollments and guest passes and ensure accurate and timely entry of data in AGENCY.

Convey member input re:

programming, activities, etc. to Program Coordinator. Advocate for members as needed. Work with PRSC team to develop a Member Advisory Board (MAB), ensuring that the group is diverse and promotes member empowerment. Provide Program Director with monthly MAB report, including member program successes, program needs, program suggestions, and a tentative MAB plan for making program improvements. Welcome all who come into the space by embracing and promoting radical hospitality in the context of loving accountability. Ensure the PRSC remains clean and beautiful. Facilitate community meetings, recovery circles and peer support groups. Work with the PRSC team to aid in daily cafe operations (i.e. inventory, latte hour, cookouts). Complete all required documentation promptly. Follow all opening/closing procedures. Participate in a weekly staff meeting and individual supervision with Program Director. Adhere to the guiding principles of the Recovery Café Model and the BSAS standards of care. Participate in training as required. As part of a collaborative team, this role may include occasional coverage at other Riverbend RSS sites (per instruction from supervisor) to ensure continuity of services. Team members are expected to assist with tasks outside of their specific role when needed to support the overall mission and daily operations of the

PRSC. REQUIREMENTS

Valid driver's license Has personal, lived experience High school diploma or equivalent A desire to learn and grow within the organization Communicate clearly and timely Demonstrate cultural competency Strong organizational and multitasking skills Demonstrate the ability to actively listen and respond to questions and concerns of PRSC members, staff, etc. Able to self-direct, solve problems and manage one's time independently Is willing to or has completed the Recovery Coach Academy and/or is working towards Recovery Coach certification Possess a thorough understanding of the Recovery Coach/Peer model and can apply this knowledge in different settings Understand and support multiple pathways of recovery Possess the ability to work positively with coworkers and PRSC members Possesses proficient computer skills This position requires the ability to lift and carry up to 25 pounds and to perform the physical requirements of the role.

Pay:

From $22.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid sick time Paid time off Vision insurance Application Question(s): Please leave a Cover Letter explaining how lived experience, work experioence, and or educational background will be beneficial to this peer program Recovery Cafe. This position is in Lowell, but would you be willing to work in Haverhill ?

License/Certification:

Driver's License (Required)

Work Location:

In person