Position Summary

The Center for Crisis Response and Behavioral Health (CRBH) at William James College is seeking a full-time Program Manager to provide administrative and project support to the Center Director and Associate Director. The Program Manager will serve as point of contact for operational and administrative matters, internal and external constituencies; participate in the management and completion of special projects and plan events; maintain current knowledge of appropriate college and academic policies, processes, and procedures. The Program Manager will report to the Center Director for Crisis Response and Behavioral Health.

Essential Functions

Administrative Responsibilities

Provides administrative support for the Center for Crisis Response and Behavioral Health team

Manage internal and external meetings and events, including coordinating CRBH team member calendars.

Serve as the primary point of contact with Marketing and Communications by managing Center listservs in Constant Contact and creating/distributing marketing and communication emails related to Center activities.

Coordinate website and promotional material updates by working with web and graphic design staff to maintain Center webpages, training calendars, media content, and marketing materials for trainings and events

Communicates with WJC facilities team to book rooms for training onsite at William James College

Coordinates with office manager to order supplies and place food orders for training onsite at William James College

Coordinates with IT for A/V needs for trainings onsite at William James College

Serve as the primary liaison to the Counseling and Behavioral Health Department by coordinating meetings with the Department Chair through the Program Coordinator and submitting reimbursement requests for processing.

Manages Center Teams account and organizes all Center materials

Continuing Education Management

Primary point of contact for the CRBH Continuing Education program

Manages the process of CRBH continuing education events

Works closely with all event attendees and continuing education staff to ensure post-event evaluations and certificates are sent to attendees

Coordinates and manages the bimonthly Co-Response Webinar series on Zoom and assists presenters

Fiscal and Grant Management

Manage fiscal activities for the Center and maintains budget documentation process for DMH grants (excluding salaries)

Maintains all CRBH receipts and tracks expenses and spending activities

Assists in creating and submitting the quarterly grant reports for DMH, both budget reports and narrative reports

Manages reimbursement requests for the CRBH team

Manage scheduling and honorarium requests for guest speakers, instructors, etc.

Inputs all Center activities, classes, and events into the DMH online database; and submits the quarterly narrative report through the DMH database

Event Planning

Coordinate and support the Law Enforcement and Autism Co-Response Collaboration program by partnering with the Doug Flutie Jr. Foundation for Autism to manage event planning, registration, agenda development, participant communications, post-event evaluations, facility and technology logistics, catering arrangements, and on-site event support.

Assist with the planning, coordination, and execution of additional training, programs, and special events as needed.

Travel

Manages all travel for CRBH team and instructors

Manages Conference submissions and associated travel receipts

Assists with travel logistics, storing receipts, and grant reconciliation

Education and Experience

Three or more years of experience in program or project management, coordination, or a related administrative role.

Bachelor's degree in business, project management, communications, higher education administration, or a related field

Experience working in higher education, nonprofit, behavioral health, or other mission-driven organizations

Exceptional organizational, time-management, and follow-through skills, with strong attention to detail

Excellent written, verbal, and interpersonal communication skills, with the ability to collaborate effectively across departments and communicate professionally with diverse stakeholders.

Experience with budget tracking, expense management, financial documentation, and/or grant administration

Experience coordinating meetings, training, webinars, conferences, or other events

Working knowledge of digital communications and marketing, including email communications, mailing lists, website updates, and promotional materials

Experience with email marketing platforms (e.g., Constant Contact) and virtual event management tools, including Zoom and Microsoft Teams.

Familiarity with continuing education, programming and professional training coordination.

Ability to work independently, exercise sound judgment, and manage projects from initiation through completion while maintaining accuracy, professionalism, confidentiality, and a high level of customer service.

Perform other duties as assigned that are consistent with the responsibilities and objectives of the position and the mission of the College.

Compansation Range:

$65,000 - $75,000 annually

This range represents the College's good-faith estimate of the compensation for this role. Placement within the range will depend on qualifications, experience, and internal equity. Typically, candidates are hired within the lower to mid-point of the range, with the upper end reserved for individuals who bring significant, directly relevant experience and fully meet or exceed the role's requirements.

Application Procedure

please visit our Career Center.

Applications will be reviewed on a rolling basis, and the position will remain open until filled.

William James College is an institution and community dedicated to the principles of excellence, fairness, and respect for all individuals. We are committed to strengthening our communities, including our workplace, by fostering the development of competencies essential for change agents in an increasingly complex society.

This position is not eligible for employment visa sponsorship now or in the future. Applicants must be authorized to work in the United States at the time of hire and be able to perform the essential functions of the position, with or without reasonable accommodation.

William James College is committed to providing reasonable accommodations to enable qualified individuals with disabilities to perform the essential functions of this position, with or without accommodation.