Operations and Member Engagement Assistant Western Mass Economic Development Council Springfield, MA Job Details Part-time $25 - $35 an hour 1 day ago Benefits Paid time off Flexible schedule Qualifications Customer communication Teamwork Executive administrative support Customer inquiry handling High school diploma or GED Newsletters (communication methods) Time management Office experience Full Job Description

JOB SUMMARY

The Operations & Member Engagement Assistant provides administrative, communications, and organizational support that enables the EDC to effectively serve its Board, committees, members, and partners. This role is responsible for managing day-to-day organizational communications, coordinating governance activities, supporting membership engagement, and serving as the primary administrative liaison for organizational operations. Reporting to the President & CEO, this position is an in-person role that serves as the organizational backbone keeping information flowing and ensuring a high-quality member experience. The EDC is an AI-receptive organization that values adaptability and technology-enabled productivity. The ideal candidate will demonstrate comfort using or learning AI-assisted productivity tools and digital collaboration platforms to support project coordination, documentation, communication, and administrative efficiency.

ESSENTIAL JOB FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. All essential job functions are subject to reasonable accommodation. Employees needing or requesting reasonable accommodation should contact the CEO. Board & Committee Administration Prepare EDC Board and Committee meeting materials Coordinate meeting logistics Record and distribute meeting minutes Maintain committee rosters Track follow-up items and governance records Member Communications Maintain membership database and contact lists Coordinate external communications to membership Support membership renewals Manage distribution lists Respond to member inquiries Assist with onboarding new members Communications Support Working alongside the EDC's fractional

Chief Marketing Officer:

Gather content for newsletters Coordinate newsletter production Collect stories and member updates Update website content Coordinate social media requests Maintain marketing calendar Assist with annual report content collection Membership Engagement Coordinate quarterly member engagement opportunities Assist with event logistics Track member participation Support Membership Committee activities Maintain event registrations Administrative Operations Calendar coordination Meeting scheduling Document management CRM/database maintenance General office administration Support President & CEO with administrative needs

JOB QUALIFICATIONS

Education and Experience Minimum high school diploma and/or HiSET with a minimum of 2 years of experience in an administrative role reporting directly to upper management (required). Knowledge of economic and workforce development and policy (preferred). Skills and Attributes Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines. Experience managing electronic files, shared drives, and digital document organization systems. Demonstrate curiosity and willingness to learn new technologies, including AI-assisted tools, that enhance administrative coordination, communication, and project operations. Proficiency in scheduling tools, project management platforms, Outlook, Microsoft, Google Workspace. Excellent written and verbal communication skills. Experience coordinating meetings, events, administrative operations. A proactive, adaptable, and solutions-oriented approach with strong attention to detail. Compensation & Benefits Part-time position (15-20 hours a week); occasional local travel required. Pending funding, this position has the potential to become full time in 2027 $25-$35 an hour commensurate with experience Work Environment This position operates in a clerical, office setting. This role uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines. Physical Requirements Moderate physical effort required; frequently seated with freedom of movement. Mobility through the office is required. Normal lifting, carrying, reaching, pushing, and pulling. Ability to operate a motor vehicle for travel to affiliates, community functions, and training sessions. Visual and auditory activity to interact with staff and/or others regarding accounting and/or other matters. Visual activity requiring close attention to paperwork and use of computer keyboard. The Western Mass Economic Development Council provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, sex, sexual orientation, gender identity or expression, religious creed, age, pregnancy or related conditions, ability or disability, mental illness, genetics, military or veteran status or any other protected class under Federal, State, or local law. Equal employment opportunity applies to all facets of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. This job description is intended as a summary of the primary responsibilities and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.

Pay:

$25.00 - $35.00 per hour Expected hours: 15.0 - 20.0 per week

Benefits:

Flexible schedule Paid time off Application Question(s): Do you understand that this is a part-time role? Ability to

Commute:

Springfield, MA 01103 (Required)

Work Location:

In person