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Empire Dojo

General Manager / Program Director

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What they do

A Program Manager manages ongoing program activity or a group of related projects for a company or organization. Responsibilities include developing program plans, defining project objectives, allocating resources, managing budgets, and monitoring program progress. They may work in production, administration, advertising/marketing, human resources, technology, finance, and other technical areas such as engineering.

$174,423 / year median in Maryland

-3% projected decline

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Job Description

General Manager / Program Director Empire Dojo — Abingdon, MD 21009 Full-Time | 40 Hours/Week | $46,000
  • 50,000 base + performance bonuses
ABOUT EMPIRE DOJO
Empire Dojo is a premier martial arts school in Abingdon, Maryland, offering authentic Kobudo (traditional Japanese Martial Arts) and youth development programs. We are not a franchise. We are not a belt factory. We are a real martial arts school with a passionate community, a 98% member recommendation rate, and a mission to develop disciplined, confident, and capable human beings — children and adults alike. We are growing, and we need a leader who can grow with us.•
THE OPPORTUNITY
This is not a front-desk job. This is not a babysitting role. This is a general management position for someone who wants to run a school, own their results, and be rewarded for doing so. You will be the second-in-command of Empire Dojo.
You will own:
enrollment, retention, staff accountability, daily operations, and community marketing. If the school grows, you grow. The performance bonus structure is designed to put an additional $10k-20k/year in your pocket when you hit your targets.
  • WHAT YOU WILL OWN ENROLLMENT & SALES
  • Conduct all new student enrollment consultations (intro class follow-ups, phone calls, in-person pitches) using a structured enrollment script and process
  • Achieve a monthly enrollment close rate of 55% or higher on pitched leads
  • Ensure every qualified lead receives a formal offer
  • Manage and optimize the lead pipeline in the school's CRM (Spark/iClassPro), ensuring timely follow-up on every inquiry within 24 hours
RETENTION & STUDENT EXPERIENCE
  • Own the onboarding experience for every new student — structured 30/60/90-day check-ins, belt progression tracking, and family communication
  • Monitor monthly cancellation data and proactively intervene when students show disengagement signals
  • Drive upgrade conversions from Foundation's Program to Black Belt Training and Leadership Program
Target:
keep monthly cancellations at or below 6 per month
STAFF LEADERSHIP & ACCOUNTABILITY
  • Supervise front desk staff and junior instructors; conduct weekly team huddles and monthly performance reviews
  • Track and report weekly
KPIs:
leads generated, show rate, pitch rate, close rate, cancellations, upgrades
  • Hold staff accountable to enrollment and customer service standards
OPERATIONS & ADMINISTRATION
  • Manage the daily schedule, class coverage, and facility operations
  • Handle billing issues, payment failures, and membership agreements in coordination with the owner
  • Maintain accurate student records, attendance data, and program rosters
COMMUNITY MARKETING
  • Coordinate and execute monthly community events: school demos, birthday party programs, Buddy Week campaigns, and local school/church partnerships
  • Manage the school's Facebook page — post a minimum of 4 times per week with content that drives engagement and lead generation
  • Coordinate the school's referral program: track referrals, distribute rewards, and post monthly leaderboard results
  • WHO WE ARE LOOKING FOR REQUIRED
  • Minimum 1-3 years of experience working in a martial arts school environment (instructor, manager, or program director role)
  • Minimum 1st Degree Black Belt or equivalent rank in any recognized martial art is a plus but not required
  • Minimum 1-3 years of experience teaching classes independently to children and adults
  • Proven experience in a sales or enrollment role — you must be comfortable making the ask and closing
  • Strong CRM and data literacy — you track what you manage, and you manage what you track
  • Excellent written and verbal communication skills; professional phone and email presence
  • High personal accountability — you do not make excuses, you make adjustments
STRONGLY PREFERRED
  • Experience managing or supervising a team of 2 or more staff members
  • Familiarity with martial arts school software (Spark, iClassPro, Mindbody, or equivalent)
  • Experience running or coordinating community events and grassroots marketing campaigns
  • Background in a membership-based business (martial arts, fitness, dance, cheer, swim, etc.
)
YOU ARE THE RIGHT PERSON IF
  • You are energized by a scoreboard; you want to know your numbers every week
  • You believe martial arts changes lives, and you want to spend your career proving it
  • You are ready to be a leader, not just an employee
COMPENSATION & BENEFITS
Base Salary:
$46,000
  • $50,000/year (based on experience) +
Monthly Performance Bonuses Additional Benefits:
  • Paid time off
  • Complimentary martial arts training for employee and immediate family
  • Employee discount on pro shop and merchandise
  • Relocation assistance available for the right candidate
  • Opportunity to grow into a revenue-share or co-ownership model as the school scales
A NOTE ON CULTURE
Empire Dojo is a small, tight-knit team. We do not have layers of corporate bureaucracy. What we have is a real school, a real community, and a real opportunity for someone who wants to lead. The owner is a master instructor committed to the craft. We need a GM who is equally committed to the business. If you are looking for a clock-in, clock-out job, this is not it. If you are looking for a role where your effort directly determines your income and your impact, we want to talk to you.•
HOW TO APPLY
Send your resume and a brief note (3-5 sentences) explaining your martial arts background and your most significant enrollment or retention achievement. Applications without a personal note will not be reviewed.
Job Type:
Full-Time Location:
Abingdon, MD 21009
Hours:
40 per week
Job Type:
Full-time Pay:
$46,000.00
  • $50,000.
00 per year
Benefits:
Employee discount Paid time off Relocation assistance Application Question(s): Do you have a minimum of 3 to 5 years experience working at a martial arts school? Do you have a minimum of a 1st degree black belt in any type of martial art discipline? If you live out of the area (Abingdon, MD) are you willing to relocate?
Location:
Abingdon, MD 21009 (Preferred) Shift availability: Day Shift (Required) Night Shift (Required)
Work Location:
In person