Director of Community Services

Director of Community Services Govans Ecumenical Development Corp (GEDCO) Baltimore, MD Job Details Full-time $55,000 - $65,000 a year 1 day ago Benefits Health insurance 401(k) Paid time off Qualifications Managerial strategic planning Program management Volunteer management Data reporting Improving operational efficiency Customer inquiry handling Databases Administrative experience Supervising experience Database management Bachelor's degree Data management Team management Productivity software Full Job Description Position Summary The Director of Community Services provides overall leadership, strategy, and oversight for all Community Services programs at GEDCO, including the food pantry, financial assistance, and community programming. This role is responsible for setting the vision, developing partnerships, ensuring compliance with grant and TEFAP/Maryland Food Bank requirements, overseeing data and reporting, managing budgets, and guiding program development and evaluation to meet community needs. The Director also supervises staff, establishes clear expectations, and ensures high-quality service delivery across all operations.

Key Responsibilities:

Program Operations & Client Support Manage operations of the HUB. Provide overall management of the

GEDCO CARES

food assistance and financial assistance programs ensuring seamless service delivery. Respond to inquiries and requests for assistance from program participants. Oversee the distribution of groceries from the food pantry, ensuring compliance with eligibility guidelines and accurate service records. Provide overall management of any staff and volunteers responding to financial assistance requests, including: Utility turn-off prevention, in collaboration with the Fuel Fund of Maryland and other resources. Eviction prevention support through various funding sources. Prescription assistance services for qualifying clients. Support the procurement and inventory management of food and office supplies. Receive and process incoming donations and deliveries. Volunteer Recruitment & Oversee Recruit, train, and oversee volunteers to support GEDCO CARES' programmatic activities. Provide ongoing mentorship and guidance to ensure volunteers effectively assist with financial assistance, food distribution, job search services, and administrative support. Employment Services & Workforce Development Support the operations of the

GEDCO CARES

Career Connection program in coordination with the Career Development Facilitator from MOED. Assist with the recruitment, training, and overseeing of volunteers assisting with job readiness, employment placement, and job coaching. Provide direct job search assistance, including resume writing support and job application guidance. Collaborate with MOED to coordinate and implement workshops, hiring events, and other workforce development initiatives that support both pre- and post-employment success. Administrative & Grant Support Assist the Director of Resource Development and CPO in identifying and applying for grant funding to support program initiatives. Maintain accurate records of program activities and financial assistance, ensuring timely reporting as required by funders and organizational leadership. Participate in GEDCO events, staff and community meetings, professional development trainings and outreach initiatives with GEDCO member organizations. Perform other relevant duties as assigned to support CARES' mission and objectives. Qualifications & Requirements Minimum of five years of experience in program management, social services, food pantry, workforce development, or a related field, with a demonstrated track record of increasing responsibility. Proven experience as a manager and leader in social services, with experience supervising both staff and volunteers. Proven experience in monitoring, managing, and accurately reporting inventory levels to ensure operational efficiency and support business continuity. Strong ability to work in a collaborative, team-oriented environment, particularly with external partners such as MOED and other social service organizations. Demonstrated ability to work effectively with individuals from diverse backgrounds and foster a respectful, inclusive, and productive work environment. Ability to lead business units or teams toward achieving strategic objectives, aligning daily operations with long-term organizational goals. Excellent communication and problem-solving skills. Strong organizational skills and patience to effectively manage multiple projects and competing priorities simultaneously while maintaining attention to detail. Proficiency in Microsoft Office Suite and familiarity with database management for tracking client services. Bachelor's degree in social work, human services, nonprofit management, or a related field is preferred.

Job Type:

Full-time Pay:

$55,000.00 - $65,000.00 per year

Benefits:

401(k) Health insurance Paid time off

Work Location:

In person