Program Manager - Community Hubs iPROMISE® Student Learning & Emotional Support Institute Job Summary iPROMISE® Student Learning & Emotional Support Institute is seeking a highly organized, proactive, and results-driven Program Manager - Community Hubs to oversee the daily operations, performance, and overall effectiveness of assigned Community Hub locations. The Program Manager will serve as a key operational leader, ensuring that organizational goals, program standards, and established procedures are consistently implemented across multiple sites. This position requires a hands-on leader with strong supervisory, organizational, and problem-solving skills who can effectively manage staff, monitor student engagement, coordinate with families and community partners, and maintain high standards of program quality and operational readiness. The ideal candidate is a dependable, solutions-oriented professional who thrives in a fast-paced environment, demonstrates sound judgment, and takes initiative to identify challenges and implement effective solutions. Key Responsibilities Program Operations & Site Management Oversee daily operations across assigned iPROMISE Community Hub locations. Ensure consistent implementation of organizational policies, standard operating procedures (SOPs), and program objectives. Monitor daily staffing, schedules, student coverage, attendance, and programming. Conduct regular site visits to ensure operational readiness and compliance with organizational standards. Ensure facilities are clean, organized, appropriately staffed, and equipped to support students. Coordinate transportation, meals, supplies, technology, and facility-related needs. Support the successful launch and implementation of new Community Hub locations. Staff Leadership & Performance Management Provide direct supervision, guidance, coaching, and performance feedback to assigned program staff. Establish clear performance expectations and promote staff accountability. Monitor employee attendance, productivity, professionalism, and adherence to program standards. Address staffing concerns, performance deficiencies, and operational challenges promptly. Foster a positive, collaborative, and student-centered work environment. Student Engagement & Program Quality Monitor student enrollment, attendance, participation, retention, and overall Hub utilization. Identify trends affecting student engagement and develop strategies to improve participation. Collaborate with the Family Engagement Specialist to address attendance barriers and re-engage students. Ensure programming supports the academic, social, and emotional development of participating students. Evaluate program effectiveness and recommend improvements that strengthen student outcomes. Family, School & Community Partnerships Maintain professional relationships with school administrators, Community School Coordinators, families, and community organizations. Coordinate communication between program staff, families, and school partners. Respond promptly to operational concerns affecting students and families. Support collaborative initiatives that improve program accessibility, engagement, and service delivery. Reporting, Compliance & Accountability Maintain accurate program documentation, attendance records, staffing reports, and operational data. Track key performance indicators (KPIs), including enrollment, student retention, program participation, staffing, and Hub utilization. Prepare and submit routine performance reports to organizational leadership. Identify operational risks and implement corrective action plans when necessary. Escalate significant student safety, personnel, transportation, compliance, and operational concerns immediately. Ensure timely follow-through and resolution of identified issues. Qualifications Education & Experience Bachelor's degree in Education, Human Services, Social Work, Psychology, Business Administration, Public Administration, Nonprofit Management, Youth Development, or a related field preferred. Minimum of 3 years of relevant experience in program management, education, youth development, human services, or community-based programming. Previous supervisory or team leadership experience strongly preferred. Experience overseeing multiple program locations or service delivery sites preferred. Experience working with school-age children, adolescents, and families strongly preferred. Experience collaborating with schools, community organizations, or nonprofit programs is an advantage. Required Skills & Competencies Strong leadership, organizational, and staff management abilities. Excellent written and verbal communication skills. Ability to manage multiple priorities, locations, and competing deadlines. Strong analytical, critical-thinking, and problem-solving skills. Ability to interpret performance data and implement measurable improvements. Proficiency in Microsoft Office, Google Workspace, and digital reporting systems. Strong attention to detail and commitment to documentation accuracy. Ability to exercise discretion when handling confidential student, family, and personnel information. Ability to work independently while maintaining effective communication with organizational leadership. Key Performance Expectations Success in this role will be measured by: Consistent operational readiness across assigned Community Hubs. Effective staff supervision, accountability, and performance. Student enrollment, attendance, participation, and retention. Family engagement and responsiveness to student needs. Program quality and adherence to organizational standards. Timely and accurate documentation and reporting. Strong school and community partnerships. Effective identification and resolution of operational challenges. Work Environment This is a hands-on management position requiring regular engagement with Community Hub staff, students, families, school administrators, and community partners. The selected candidate must be comfortable working across multiple locations and responding to changing operational needs. Why Join iPROMISE®? At iPROMISE® Student Learning & Emotional Support Institute, we are committed to creating supportive environments where students can grow academically, socially, and emotionally. As a Program Manager, you will play an essential role in strengthening community-based student support services, developing high-performing teams, and ensuring our Community Hubs deliver meaningful, consistent programming for students and families. Apply Today If you are an experienced program leader passionate about youth development, operational excellence, and creating positive outcomes for students and families, we encourage you to apply and become part of the iPROMISE® team. iPROMISE® Student Learning & Emotional Support Institute is committed to equal employment opportunity and welcomes qualified applicants from diverse backgrounds.

Pay:

$35.00 - $42.00 per hour

Work Location:

In person