Fort Meade, MD 2-5 Years experience - Full Time Must have an active TS/SI clearance Education High School diploma ITIL v3 certification Experience and Skills Customer service experience Proficiency in Microsoft Office suite Knowledge of or experience with troubleshooting technical systems Adept with interpersonal communication and presentation skills What to Expect Monitor queues and manage trouble ticket dissemination Ensure Service Level Agreements (SLA's) are being followed Manage resource allocation Ensure related tickets are associated and follow up on active tasks Salary Range $55,000 - $90,000. This represents the typical salary range based on experience and other factors.