Program Manager

Job Description:

Salary:

$69,000/year Our efforts in Michigan have been consistently recognized!

Recent Awards:

Michigan Top Workplaces

• 2015-2025 Crain's Detroit Business Private 200
• 2025 (and Crain's Cool Places to Work!) Best & Brightest Companies to Work for in the Nation
• 2012-2025 (and Metro Detroit!

) Do you have a passion for making a difference in someone's life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then this position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.

Scope of Position:

Support and improve youth program operations, performance, and customer engagement by providing leadership and direction to program staff to ensure excellent customer service and contract policies and outcomes are obtained.

Essential Functions:

• Work with EDSI leadership and direct staff to ensure that customer flow, service delivery and data management are efficient and effective
• Oversee the participants' case management files and ensure contract regulations are being adhered to
• Draft quarterly team goals, build consensus on key performance indicators, and evaluate performance with respect to contract obligations and timely data entry
• Manage and create reports in the system of record
• Establish and maintain partnerships with required partners, community agencies, and other youth organizations
• Provide positive vision for required changes during program operation
• Utilize positive communication techniques to resolve issues
• Communicate with staff to incorporate appropriate concepts/suggestions
• Facilitate weekly staff meetings
• Monitor program budgets and spending, and provide input to Project Coordinator regarding program fiscal matters
• Review and approve staff schedules, timesheets, and time off requests
• Respond in a timely manner to requests from the funder
• Ensure compliance with federal, state, and local youth policies and procedures
• Analyze performance, and compile and submit reports for the funding agency and EDSI
• Ensure that staff meet performance goals as outlined in the contract and that resources are being utilized appropriately
• Provide leadership and direction to staff and conduct staff development as needed
• Attend required meetings and apprise staff of discussions held at these meetings
• Develop continuous improvement process flows and program documentation
• Other opportunities as available

Education and Experience Requirements:

• Bachelor's degree strongly preferred, or equivalent experience
• At least three years of professional experience, including one year of management or supervisory experience
• Experience in a team-oriented environment
• Ability to converse with a wide range of professionals and demonstrate a positive professional attitude
• Excellent communication and problem-solving skills
• Proficiency in Microsoft Office applications
• Valid driver's license required Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support!

EDSI is a progressive, forward-thinking, family-owned company that is Certified Evergreen. EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our Mission Statement We must strive to create enthusiasm in our clients, see through their eyes, understand their needs and deliver more than they expect. Why We Do What We Do At EDSI

• We believe we can help our customers overcome their most challenging obstacles
• We believe in seeing through other people's eyes
• We believe that we can make a difference in people's lives
• We believe in meeting people where they are today and helping them to realize a better tomorrow
• We believe in living our professional lives in service to others EDSI (Educational Data Systems, Inc.

) is a national workforce development, training solutions and consulting company with a passion for helping great companies and communities train and retain great people. EDSI works with regions, employers and jobseekers to overcome their most challenging obstacles. Founded in 1979 and headquartered in Dearborn, Michigan, the company employs more than 800 people across the country. EDSI is a National Best and Brightest® Companies To Work For award winner. For over 45 years, EDSI has worked with workforce development agencies, regional partners and employers to assess and understand workforce development needs and deliver solutions to build better workforces. The company operates more than 120 contracts providing successful business services and jobseeker placement and retention services across the country. EDSI also provides world class training and consulting solutions to a variety of corporations, public entities and governmental agencies. Our history of success stems directly from our commitment to providing our clients with the absolute highest level of service through our diverse and talented team.