Economic Support Program Trainer

The Economic Support Program Trainer serves as a policy expert to ensure compliance with county, state, and federal program guidelines and assists in meeting departmental goals and outcomes in multiple public assistance programs.

DESIRABLE EXPERIENCE

Knowledge of adults specific public assistance programs including

SNAP, GA, MSA, GRH, MA

including MA with waivers and MA-LTC Ability to work with a diverse population Demonstrates knowledge of various training techniques and styles Demonstrates an ability to train and develop staff, and assess their competence to learn and apply policy and procedures to case work

SELECTION TECHNIQUE

Your training and experience will be rated based on the required application material submitted and the top-scoring candidates will be forwarded to the hiring department for further consideration.

HOURS / DAYS

8:00 a.m. - 4:30 p.m., Monday-Friday. Location is negotiable and hybrid option available. Work schedules (hours and days) and location are subject to change based on department needs.

Anticipated Hiring Rate:

$31.06 - $42.36

Hourly E-Verify Participation:

Washington County participates in the federal E-Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9. E- Verify Participation Poster Right to work Poster The Economic Support Program Trainer serves as a policy expert to ensure compliance with county, state, and federal program guidelines and assists in meeting departmental goals and outcomes in multiple public assistance programs.

MINIMUM QUALIFICATIONS

This position requires four years of full-time work experience as an Eligibility Specialist, or equivalent. A Bachelor's degree may substitute for up to one year of required eligibility specialist experience.

PREFERRED QUALIFICATIONS

A Bachelor's degree is preferred.

CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE

Core Competencies outline essential business and professional traits necessary to perform this job. Support and prioritize a welcoming and respectful workplace that fosters diversity and encourages contributions from all individuals. Provide inclusive and equitable service to all members of the community with dignity and respect. Demonstrate support for the County's diversity, equity and inclusion program. Promotes a culture of continuous quality improvement in the workplace. Demonstrates knowledge of, or ability to learn, quality/continuous improvement. Demonstrates knowledge of various training techniques and styles. Demonstrates an ability to train and develop staff and assess their competence to learn and apply policy and procedures to case work. Demonstrates knowledge of community resources and other programs including employment resources. Demonstrates knowledge of mandatory reporting criteria. Demonstrates knowledge of public assistance law and statutes. Demonstrates skills in explaining complex rules and program requirements so they can be understood by people of diverse socioeconomic and cultural backgrounds. Demonstrates ability to apply the principles and practices of public human services programs. Demonstrates ability to read, understand, apply and explain complicated and detailed correspondence and reports, regulations and policy directives. Demonstrates ability to create, analyze, interpret, and summarize statistical data and reports. Demonstrates ability to perform mathematical computations accurately and quickly. Train departmental staff on program rules and regulations. Design, coordinate and provide classroom and specialized training to staff. Document and report staff progress to supervisors. Analyze, research, and interpret county, state and federal policy and law. Provide leadership, team development, and case consultation to staff. Assign and schedule work; mentor and develop staff. Participate in the selection and hiring of staff. Review work of staff to ensure program compliance. Complete and respond to quality control and assurance reviews, including the development of corrective action plans. Assist the supervisor in the day-to-day management of work. Provide work direction in absence of supervisor. Work with customers and stakeholders to understand concerns and resolve complaints. Evaluate designated programs, policies and procedures to improve or enhance operations. Coordinate statistical report preparation and data analysis. Evaluate legal and case records, client statements, risk factors, regulatory and statutory requirements to help guide determinations, uphold agency actions in appeals or present the County's positions in administrative/court hearings and functions. Collaborate with county/state staff and vendors in the development and improvement of technology. Manage access to technology systems. Serve on internal and external committees and multi-disciplinary teams. Performs other duties as assigned.

Essential functions:

1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, and 18.

WORK ENVIRONMENT

Work is sedentary in nature performed within the Government Center and satellite offices. Continuous contact with the public, other staff and other agencies. Lifting requirement of 20 pounds on an occasional basis. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used will include computer, typewriter, calculator, telephone, copy/fax machine and others. Exposures may include but be not limited to disagreeable odors, communicable diseases, bodily fluids, difficult and challenging behaviors. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions. This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.