ENTRY REQUIREMENTS & QUALIFICATIONS

Bachelor's degree in related field or equivalent. Must be 21 years or older. Two - three years related experience preferred, as a coordinator or supervisor. Within 45 days of hire, completion of required training: Child Abuse Prevention for Supervisory Staff;

CPR, AED

& First Aid Certifications; Bloodborne Pathogen; Sexual Harassment. Ability to relate effectively to diverse groups of people from all social and economic segments of the community. Have strong communication, customer service and problem-solving skills. Needs to be a self-starter, able to handle multiple tasks under limited supervision, work well in a team setting, and be detailed oriented. Have experience with and knowledge of computers. Possess a positive and professional attitude.

INTERPERSONAL DUTIES & RESPONSIBILITIES

Develop and maintain relationships with parents, volunteers, community leaders, members, participants, and peers. Respond quickly to all inquiries, concerns, and complaints. Perform and provide excellent customer service skills by exceeding expectations. Answer phones, direct calls, and provide accurate information about the programs. Always have a friendly helpful attitude and wear a smile. Work as a valued team member of the management team. Actively listen, reflect, and respond to customer questions and concerns in a caring manner. When an opportunity presents itself, go above and beyond to resolve the situation immediately. Handle accidents and emergencies in a comfortable and confident manner in accordance with the policies and procedures. Assist in planning and implementation of special functions & projects. Serve as a resource person to the YMCA Membership/Program Committee and the Branch Board of Directors.

ESSENTIAL DUTIES & RESPONSIBILITIES

Manage, direct, and coordinate all the programs assigned (youth and adult sports and health and wellness programs). Develop and maintain collaborative relationships with community organizations. Manage day-to-day operations in assigned programs in accordance with the strategic plan. Develop a high functioning staff team. This is accomplished through recruiting, hiring, training, developing, and leading staff. Review and evaluate staff performance. Develop strategies to motivate staff and achieve goals. Research, facilitate, and build quality programs that provide excellent member satisfaction. Establish new program activities and expand programs within the community in accordance with strategic and operating plans. Develop, manage, and control budgets related to the position. Ensure programs operate within budget. Ensure that YMCA program standards are met and safety procedures are followed. Maintain proper records and department files. Organize special events and assist in YMCA fundraising activities. Assist in marketing and distribution of program information. This includes, but not limited to, newsletters, emails, mobile notifications, open house events, and vendor fairs. Compile program statistics. Monitor and evaluate the effectiveness of program participation. Responsible for keeping an equipment inventory and for the storage of programming equipment. Follow all personnel, program, and state policies. Work in conjunction with the membership staff providing the highest quality member onboarding experience possible. Develop specific programs for the onboarding of new and existing members and specific programs to enhance member retention. Provide leadership, be knowledgeable, and supportive of the YMCA Annual Campaign. Perform any other duties as assigned by

CEO. SUPERVISORY DUTIES

Supervise the program staff, program aids, and program volunteers. To apply for this position, please submit your resume and cover letter detailing your relevant experience to Dan Henley, ceo@grandriverymca.org. Only qualified candidates will be contacted for further consideration.

Job Type:

Full-time Pay:

$44,000.00 - $52,000.00 per year

Benefits:

Employee discount Flexible schedule Health insurance Paid time off Retirement plan Application Question(s): This position often requires availability outside of traditional business hours, including evenings and weekends, based on game schedules, tournaments, events, and occasional meetings with parents, coaches, and staff. Are you able to reliably meet these scheduling requirements when needed?"

Work Location:

In person