Program Manager

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Program Manager Lee's Summit, MO, USA Full Time Email Me Similar Jobs Email Me This Job Position:

Program Manager -

USCIS Records Operations Support Contract Location:

Lee's Summit, MO (primary, with oversight across sites)

Employment Type:

Full-Time, Exempt Overview As the senior leader for the contract, the Program Manager serves as the primary point of accountability, providing executive oversight for all records operations, maintenance, and transportation services. This role ensures seamless performance, risk mitigation, and alignment with USCIS mission goals for timely, accurate access to immigration records. Key Responsibilities Provide overall contract direction, resource allocation, and strategic planning across multi-site operations (National Records Center (NRC), NRC Extension Site-1 (ES-1), Harrisonburg File Storage Facility (HBG FSF)). Maintain direct communication with the Contracting Officer's Representative (COR) on operational status, plans, risks, and continuous improvement initiatives. Oversee quality management systems, personnel supervision, performance reporting, and compliance with the USCIS Records Policy Manual, PII/SPII handling, chain-of-custody, and all federally mandated directives. Manage workforce flexing to align with fluctuating volumes (e.g., FOIA requests, policy changes, incoming files). Ensure 24x7 availability for emergencies and rapid response to issues. Lead implementation of technological and policy changes while pursuing operational excellence and high customer satisfaction. Required Qualifications Minimum 10+ years of progressive experience managing large-scale federal records, administrative, or operations support contracts ( DHS/USCIS experience highly preferred ). Proven leadership of multi-site teams ( 100+ personnel ) with shift coverage and emergency response capabilities. Bachelor's degree (Master's preferred) in Business Administration, Management, Records Management, or a related field. Project Management Professional ( PMP ) certification or equivalent. Active SECRET clearance or the ability to obtain and maintain one. Strong knowledge of federal records management principles, security protocols, and quality standards (e.g., ISO 9001-aligned processes). Preferred Qualifications Experience with tracking systems like RAILS (Records and Information Locator System) or similar. Demonstrated success in continuous improvement methodologies and customer-focused service delivery. Apply by submitting a resume and cover letter to [rkhatri@heartland-federal.com] (or via our website when postings are live), referencing the specific role. Apply Now with our quick 3 minute Application! You have JavaScript disabled on your browser. You will not be able to apply for this position without enabling javascript. If you need assistance with enabling javascript, please click here for assistance. • Fields Are Required What is your full name? First Name Last Name How can we contact you? Email Phone Number Number Type Home Cell Work What is your preferred method of communication? 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