A Program Manager manages ongoing program activity or a group of related projects for a company or organization. Responsibilities include developing program plans, defining project objectives, allocating resources, managing budgets, and monitoring program progress. They may work in production, administration, advertising/marketing, human resources, technology, finance, and other technical areas such as engineering.
Job Summary The Program Manager is the operational leader responsible for ensuring quality services, regulatory compliance, staff leadership, behavioral support, meaningful engagement, documentation oversight, and daily program operations. The role requires proactive problem-solving, adaptability, and the ability to balance administrative responsibilities with person-centered services.
An applicant should demonstrate:
Strong leadership with a confident command presence that earns staff respect and promotes a calm, organized environment. Exceptional de-escalation and behavioral intervention skills, remaining calm and effective during crises. Excellent judgment and the ability to make sound decisions under pressure. Strong organizational and time-management skills with the ability to prioritize competing responsibilities. Knowledge of DMH, HCBS, Medicaid Waiver, ISP/BSP implementation, documentation standards, and regulatory compliance or the willingness to learn Ability to supervise, mentor, coach, and hold staff accountable while fostering a positive team culture. Outstanding communication skills with staff, leadership, guardians, support coordinators, nurses, and community partners. Strong problem-solving abilities with the initiative to identify and address issues before they become larger problems. A proactive mindset with a high level of ownership, accountability, and follow-through. The ability to create, organize, and facilitate fun, meaningful, person-centered activities that engage individuals across a wide range of developmental levels, cognitive abilities, interests, and supporting their improvement in activities of daily living. Creativity in developing activities, stories, games, community outings, and learning opportunities that encourage participation and independence. The ability to balance compliance requirements with meaningful engagement rather than allowing documentation to overshadow quality programming. Flexibility, resilience, and adaptability in an environment where priorities can change daily A genuine passion for supporting individuals in achieving meaningful outcomes while promoting dignity, choice, inclusion, and quality of life. The ability to anticipate operational needs, maintain program stability, and lead by example during both routine operations and unexpected challenges.
