Client Engagement Director

Job Title:

Client Engagement Director Company:

GL Solutions Location:

Kalispell, Montana, fulltime, on-site only

About GL Solutions:

GL Solutions, a leading regulatory licensing software vendor, specializes in delivering comprehensive solutions for regulatory agencies, government entities and other organizations. Our innovative software products streamline licensing and compliance processes, empowering our clients to effectively manage and regulate their operations. We deliver exceptional value through cutting-edge technology and outstanding customer service.

Position Overview:

The Client Engagement Director is responsible for overseeing client relationships, ensuring strategic alignment, and managing a high-performing engagement team. This position plays a critical role in client retention, satisfaction, and expansion, driving agency transformation efforts while delivering exceptional service

Key Responsibilities:

Empower and support a team of account managers and project managers Build a team of trusted client advisors, able to align client goals with company solutions. Guide the development and execution of client strategic plans which drive growth and client retention. Ensure project managers successfully execute and deliver enterprise IT projects. Serve as the voice of the client within internal teams, advocating for service enhancements. Lead efforts to proactively resolve client concerns and risks. Drive improvements to internal processes and policies to support client success. Develop best practice documentation and mentor junior team members. Contribute to process enhancements that improve engagement effectiveness

Qualifications:

7+ years of experience in client-facing roles such as Account Management, Customer Success, Consulting, preferably in technology or government industries. 3+ years of experience in a senior or leadership role. Proven experience in project or account management with enterprise-level clients in a tech or SaaS environment. Track record of managing and growing strategic accounts or partnerships. Strong interpersonal and relationship building skills, able to foster long-term partnerships with clients. Capable of managing complex engagements across multiple teams, with strong time and resource management skills.

Compensation:

Earn $140,400/year, 20 days of PTO, a 6% 401(k) match and health insurance package. View additional information about GL Solutions at: glsolutions.com How to

Apply:

If you are a dedicated and experienced Client Engagement Director eager to take on a challenging role with a cutting-edge regulatory licensing software solutions provider, we encourage you to apply. GL Solutions is committed to equal opportunity employment and welcomes candidates from diverse backgrounds to apply. to join our team!

Please visit https:

//glsolutions.com/careers/,click the

JOIN OUR TEAM

link, create a login, and submit your application.

Job Type:

Full-time Pay:

From $140,400.00 per year

Benefits:

401(k) 6% Match Dental insurance Health insurance Paid time off Ability to

Commute:

Kalispell, MT 59901 (Preferred) Ability to

Relocate:

Kalispell, MT 59901: Relocate before starting work (Preferred)

Work Location:

In person