The Program Coordinator for Enrollment Services provides administrative and operational support for the Enrollment Services Office, with a primary focus on graduation processing, commencement coordination, transcript evaluation, student records management, and front-line student service. This position plays a critical role in maintaining the accuracy and integrity of student academic records while ensuring timely and efficient support for students, faculty, and staff. Coordinate all aspects of the graduation application process, including degree audits, course substitutions/waivers, student notifications, certification, diploma printing, assembly, and distribution. Verify student eligibility for participation in commencement ceremonies and assist with commencement planning, reporting, and event support. Review and evaluate incoming college-level transcripts to determine transfer credit eligibility, course equivalencies, and applicability toward degree programs in accordance with institutional policies. Process transcript evaluations accurately and efficiently while ensuring compliance with accreditation standards and college guidelines. Identify and conduct outreach to stop-out students through data analysis and targeted communication campaigns to support re-enrollment, retention, and degree completion. Update student academic records, process registration changes, and support the Registrar with Credit Amnesty approvals and other records-related functions. Complete enrollment, degree, and chargeback verifications for students and external agencies, including coordination with the National Student Clearinghouse. Process judicial record requests in accordance with college policy and FERPA requirements. Conduct quality assurance review of outgoing transcripts and assist with transcript assembly, packaging, and mailing. Process payments, purchase requisitions, travel requests, and related administrative functions for Enrollment Management staff. Provide front-line Enrollment Services support by assisting students with questions and concerns via telephone and other service channels. Monitor the QLess queue management system and ensure students are called for services in a timely and efficient manner. Support shared office equipment operations, including copier management, billing, accounting coding, and other related duties as assigned.

Education:

Bachelor's degree

Experience:

Experience working with college faculty, administrators, K-12 teachers, and students Experience coordinating large- and small-scale programs and events

Compentences and Skills:

Strong organization and interpersonal skillsAbility to maintain professional relationships with diverse prospects, students, family members, community members, professionals, and all staff constituents Computer literacy including Microsoft Office products Ability to meet project deadlines Knowledge of Ellucian's Colleague Management Information System preferred Bilingual in English and Spanish preferred

Terms of Employment:

This position requires flexible scheduling to include evenings and weekends, and duties at any Atlantic Cape location.