JOB SUMMARY

Responsible for the quality of all services provided by direct service staff. Ensuring staff follow policies & procedures to the highest ethical standards. Works closely with the Executive & Operations Director to identify program needs and addressing those needs. Responsible for the supervision of assigned staff.

ESSENTIAL JOB FUNCTIONS 1.

Review program client files on a regular basis in order to ensure compliance with program and funding regulations. Assist in form revision as needed. 2. Improve and/or develop data reporting processes with each program. Complete data reporting and submit to the Executive and/or Operations Director for submission with invoices. 3. Work with program supervisor to submit weekly or monthly reporting to the Executive & Operations Director and revise standardized format as needed. 4. Serve as a liaison between direct service staff and the Executive and/or Operations Director. 5. Attend all shelter and agency meetings. 6. Serve as \"Acting Shelter Manager\" in the absence of the Shelter Manager. 7. Conduct Human Resource tasks for those programs supervised e.g. advertising, interviewing, completing background checks, mediation, addressing grievances, reinforcing program policy, completing documentation for personnel/employee records, strategizing best ways to address complaints and recommending action, coordinate mandatory training for staff & ensure training compliance by setting deadlines, etc. 8. Participate in attending and/or hosting outreach events. Coordinating with program supervisors to ensure staff availability to participate in outreach events. Attendance is based on program funding availability. 9. Assist in and observe outreach educational presentations, provide feedback for staff development, review presentation material to ensure appropriateness and professionalism. 10. Assist with facilitating group sessions for the Batterer Intervention Program as required. 11. Supervise program volunteers & workforce interns and assist with volunteer & workforce intern application/onboarding. Assist with monitoring volunteers completing community service hours (who do not have DV related offenses) and ensure documentation is completed as requested. 12. Follow policies and procedures in accordance with Battered Families. 13. Other duties in addition to those listed above.

PERFORMANCE & COMPETENCY 1.

Supervision

Provides regular supervision and direction to assigned staff regarding completion of all documentation, expectations, training, orienting new employees, etc. 2. Ethics
Treats others with respect, keeps commitments, inspires the trust of others, works with integrity and ethically; upholds Battered Families Services values. 3. Problem Solving
Works well in problem solving situations, uses reason even when dealing with emotional topics or individuals. 4. Oral Communication
Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, responds well to questions, demonstrates presentation skills. 5. Written Communication
Writes clearly and informatively, edits work for spelling and grammar, presents numerical data effectively, able to read and interpret written information. 6. Interpersonal Skills
Solving conflict, not blaming, maintains confidentiality, listens to others, keeps emotions under control, remain open to others' ideas. 7. Customer Service
Manages difficult or emotional customer situations, responds promptly to customer needs, responds to request for service and assistance, meets commitments. 8. Judgement
Willingness to make decisions, supports and explains reasoning for decisions, makes timely decisions, sound and accurate judgment. 9. Organizational Support
Follows policies and procedures, completes administrative tasks accurately and in a timely fashion, supports program goals and values, supports affirmative action and respects diversity. 10. Professionalism
Reacts well under pressure, maintains respect and consideration regardless of situation or position of others, accountability for own actions, thoughtful mannerism, follows thru on commitments. 11. Adaptability
Adapts to changes in the work environment, utilizes various methods or approaches to best fit situations, deals with frequent change, unexpected delays or events. 12. Attendance and Punctuality
Consistently at work and on time, arrives at appointments/meetings on time, ensures work responsibilities are covered when absent. 13. Efficiency
Must be able to complete tasks in a timely and efficient manner, including ability to meet deadlines. Must be able to manage multiple tasks. 14. Healthy Boundaries
Must demonstrate ability to maintain healthy boundaries with staff supervised and with outside organizations.

SCHEDULE

(8) hour shift, M-F, after hour availability for activities/outreach

QUALIFICATIONS

Education & Experience Bachelor's degree or higher in Social Work, Human Services or a related field preferred and two (2) or more years of domestic violence, or related field experience. Requirements

Clean driving record
Negative TB test
Complete a background check

FLSA STATUS

NON-EXEMPT The Program Manager is employed at-will, which means he/she may be terminated for any reason or no reason.

Job Type:

Full-time Pay:

$45,000.00

$48,000.

00 per year

Benefits:

Dental insurance Vision insurance

Work Location:

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