We are a Ford dealer serving the Las Vegas area and a nationally recognized leader in automotive sales and service since 1922. We are a family of employees who are committed to unequaled excellence and total customer satisfaction. Our Mission is to achieve customer loyalty by continuously improving the way we make the customer the focus of everything we do. Our team takes great pride in demonstrating integrity and professionalism so as to exceed our customer's expectations and stand alone in our industry as the role model for others to follow. We shall serve each customer as we ourselves would like to be served. Position Overview The VEP Specialist serves as the bridge between our Service and Sales departments. You'll connect with customers visiting our service department, start conversations about their current vehicles, and show them how easy it can be to upgrade, often for a similar monthly payment. You'll also help our Sales department acquire quality pre-owned inventory by identifying vehicles we'd like to purchase directly from service customers. Key Responsibilities Greet and engage customers in the service drive and lounge in a friendly, low-pressure way Review daily service appointments to identify customers who may benefit from upgrading their vehicle, such as those with high mileage, expiring warranties, rising repair costs, or strong equity positions Reach out to service customers by phone, text, and email before, during, and after their service visits Generate vehicle acquisition opportunities by identifying desirable trade-ins and making purchase offers on behalf of the Sales department Introduce interested customers to sales consultants and ensure a smooth, professional handoff Coordinate appraisals with the used car manager Communicate regularly with service advisors, sales consultants, and management to keep everyone aligned Track all customer interactions, leads, and follow-ups in the dealership CRM Follow up with customers who aren't ready to buy yet to nurture future opportunities Meet or exceed monthly goals for appointments set, vehicles acquired, and sales generated Qualifications Previous experience in automotive sales, service advising, customer service, or a related field preferred, but we're willing to train the right person Excellent communication and people skills, with comfort starting conversations with new people Confident and professional on the phone, by text, and over email Organized, self-motivated, and comfortable working toward goals Basic computer skills; CRM experience is a plus Positive attitude and team-first mindset Valid driver's license and clean driving record Ability to work a schedule that includes some evenings and

Saturdays Full Time Pay:

$18-$20 per hour, plus commissions Must pass a background check and drug screening (urine and hair).

Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person