Donation Program Coordinator - Hospital Development

Description:

Lifeline of Ohio coordinates and promotes organ, eye, and tissue donation across Ohio. We're seeking a Donation Program Coordinator (DPC) to serve as a strategic partner to our donor hospitals—strengthening relationships, improving processes, and advancing a culture of donation at every level of hospital leadership. This role is ideal for a healthcare professional who thrives in relationship-driven, data-informed, high-impact work and is energized by influencing change in complex hospital environments. You might be a great fit if you: Have successfully navigated hospital politics, priorities, and personalities to move work forward. Know how to "read the room" and adjust your approach in real time. Stay calm under pressure and make sound decisions when things aren't clear-cut. Prefer meaningful, in-person partnership over transactional check-ins. Are motivated by mission—but grounded in execution. What You'll Do As a Donation Program Coordinator, you'll serve as the primary relationship owner for assigned donor hospitals, working closely with executives, physicians, nurses, and quality leaders to improve donation performance and remove barriers to success.

You will:

Build and sustain trusted partnerships with hospital executive and clinical leaders to advance donation priorities. Assess hospital donation practices using performance data, observation, and stakeholder input to identify improvement opportunities. Analyze and present hospital-specific donation metrics, translating data into actionable strategies. Lead collaborative process improvement efforts aligned with both Lifeline's strategic goals and hospital priorities. Maintain a consistent on-site presence to support education, relationship-building, and organizational awareness. Anticipate and respond to changes in hospital operations, staffing, and regulatory requirements that impact donation. Serve as the subject matter expert for donation processes, providing real-time guidance and issue resolution. Collaborate across Lifeline departments to ensure seamless, high-quality support for hospital partners. Ensure timely and effective follow-up on referrals in accordance with Lifeline standards. This role is not for someone seeking a desk-based or highly scripted position. What Success Looks Like In this role, success means: Hospital partners view you as a trusted advisor , not just a resource. Donation opportunities are maximized through strong processes and proactive collaboration. Hospital leaders understand donation performance and are engaged in continuous improvement. Challenges are addressed quickly, thoughtfully, and with sound judgment.

Requirements:

Education & Experience Bachelor's degree in healthcare, business, public health, or related field—or equivalent relevant experience. 5+ years of experience in healthcare, hospital operations, quality improvement, relationship management, consulting, or organ procurement. Experience working in or closely with hospitals is preferred. Key Skills & Competencies Ability to build credibility and influence with senior leaders and clinical stakeholders. Strong interpersonal, communication, and presentation skills. Comfort interpreting data and leading performance-driven conversations. Excellent judgment, situational awareness, and adaptability in dynamic environments. Organized, self-directed, and able to prioritize competing demands. Collaborative mindset with a passion for mission-driven work.

Benefits:

Competitive pay Affordable and comprehensive Medical, Dental, and Vision Plans (including PPO, HDHP, and HSA) Generous Paid Time Off available from Day One Paid Maternity, Paternity, and Family Leave Company provided term life, AD&D, and long term disability insurance Company paid-for Certifications and renewals 401(k) plan with company match

Performance Bonuses Equal Opportunity Employer:

Lifeline of Ohio is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other legally protected status in employment decisions, including but not limited to recruitment, hiring, compensation, promotion, and termination. We are committed to providing a work environment free from discrimination and harassment, and we strive to foster a diverse and inclusive workplace. This commitment extends to all aspects of employment, including recruitment, selection, job assignment, training, benefits, and advancement opportunities. Lifeline of Ohio complies with all applicable federal, state, and local laws regarding equal employment opportunity.