Global Services Program Manager

View More Jobs Global Services Program Manager Westerville, OH, United States Job Description Job Summary The Global Services Program Manager is responsible for leading the planning, coordination, execution, and governance of services-related programs aligned to a specific offering, platform, or solution portfolio. This role drives cross-functional execution across sales, services, engineering, operations, support, and partner organizations to ensure successful delivery, scalability, operational readiness, and customer outcomes. The Program Manager acts as the central point of coordination for complex services initiatives, ensuring alignment between business objectives, technical delivery, operational processes, dependencies, timelines, and stakeholder expectations.

Responsibilities:

Program & Project Management Lead end-to-end program execution for global services initiatives tied to a specific offering or solution Develop and maintain integrated project plans, schedules, milestones, and dependencies Drive execution governance across multiple workstreams and functional teams Manage scope, timelines, risks, issues, and escalation processes Track program health, status reporting, and executive updates Ensure delivery readiness across global regions and stakeholders Cross-Functional Coordination Coordinate activities across: Services Product Management Engineering Sales Customer Success Operations Support Finance Partner organizations Facilitate alignment between technical and business teams Drive accountability for deliverables, dependencies, and milestones Support global rollout and operationalization activities Offering & Services Enablement Support implementation and scaling of services offerings associated with the solution portfolio Ensure services requirements are incorporated into program planning early in the lifecycle Coordinate development of: deployment models, support processes, operational documentation, training assets, customer readiness materials Align service delivery models to customer and business requirements Governance & Reporting Establish program governance structures and operating cadence Lead recurring program reviews, stakeholder meetings, and risk assessments Maintain RAID logs (Risks, Actions, Issues, Dependencies) Provide executive-level communication and status reporting Monitor KPIs, milestones, and delivery performance metrics Dependency & Risk Management Identify cross-functional dependencies and execution risks Coordinate mitigation and resolution plans Escalate critical path issues impacting delivery timelines Ensure alignment between roadmap commitments and operational capacity Process Improvement & Operational Excellence Standardize project management methodologies and best practices Improve execution efficiency, visibility, and predictability Support continuous improvement initiatives across services operations Drive lessons learned and post-implementation reviews

Requirements:

Bachelor's degree in Business, Engineering, Information Technology, or related field 5-10+ years of program or project management experience Experience managing global cross-functional initiatives Strong understanding of services delivery and operational processes Experience working within technical or enterprise solution environments Proven ability to manage multiple complex projects simultaneously Excellent stakeholder management and communication skills Strong organizational and problem-solving capabilities Preferred Qualifications PMP, PgMP, Agile, Scrum, or SAFe certification Experience supporting enterprise services organizations Experience with platform, infrastructure, cloud, or data center solutions Familiarity with services lifecycle management and customer deployment models Experience working in matrixed global organizations

Key Skills Program Management:

Planning, governance, execution, scheduling

Communication:

Executive communication, facilitation, stakeholder alignment

Operations:

Process development, operational readiness

Technical Coordination:

Dependencies, APIs, integrations, platform alignment

Risk Management:

Mitigation planning, escalation management

Leadership:

Cross-functional influence, accountability management Tools & Platforms Smartsheet Microsoft Project Jira Confluence Microsoft Teams Power BI The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS

: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development About Vertiv Vertiv is a $10.

2 billion global critical infrastructure and data center technology company. We ensure customers' vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more. Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com. #LI-RB1 Apply Now Job Info Job Identification 20261407 Job Category Services Project Mgmt. Posting Date 05/18/2026, 01:57 PM Locations Westerville, OH, United States © MapTiler © OpenStreetMap contributors Legend Jobs at a location Group of locations © MapTiler © OpenStreetMap contributors | © Oracle Corporation Terms Legal Notices Use control and scroll to zoom the map Use two fingers to move the map Westerville, OH, United States Copy to Clipboard Similar Jobs Program Manager Delaware, OH, United States Posted on 04/15/2026 The New Product Development Program Manager will be instrumental in leading the development and successful launch of state‑of‑the‑art edge data center solutions, with a strong emphasis on software‑driven, hybrid hardware/software programs. This role is responsible for managing both global and regional New Product Development and Introduction (NPDI) programs from initial concept through commercialization, including development, integration, verification, and controlled market release of software, firmware, and enabling services. It combines strategic oversight with a hands-on approach to ensure that projects are completed on time, within scope, and on budget, while effectively managing multiple workstreams throughout the product life cycle. This role is on-site in Delaware, OH. Program Manager, Global Strategic Account Execution Westerville, OH, United States Posted on 03/10/2026 Vertiv is hiring a Program Manager in Westerville, OH to join our execution team, this role will provide value to our customers by overseeing strategic initiatives across one or more global strategic accounts. This role will be involved from quoting phase through the operational phase of all customer sites as well as work on initiatives within Vertiv that aid the account. In this role you will indirectly lead cross functional teams to resolve program wide issues. This role will also focus on our digital platforms, mainly Oracle, Smartsheet and Power BI which are used to aid in the execution of our business. Global Manufacturing Program & Supply Chain Manager Westerville, OH, United States and 1 more Posted on 05/18/2026 At Vertiv, we design and deliver the infrastructure that powers critical digital systems worldwide. We are seeking a Manufacturing Manager with strong experience in product lifecycle management, engineering documentation, and supply chain execution to support global manufacturing operations and product transitions. This role is responsible for driving manufacturing readiness, supporting plant-to-plant transfers, and ensuring accurate and controlled engineering and supply chain execution across global sites. Warranty Program Manager Westerville, OH, United States Posted on 02/27/2026 See More Jobs