Implementation Manager

• 2.7 Westlake, OH Full-time Apply on company site About Goosehead Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions so, we're more than just a bit selective when it comes to hiring new team members. Job Summary The Implementation Manager is responsible for leading customers through the successful onboarding of Goosehead's enterprise partners. This role serves as the primary point of contact during implementation, ensuring projects are delivered on time, within scope, and aligned to customer goals. The Implementation Manager partners closely with partners and internal teams to enable lead flow, drive conversion, minimize risk, and set the foundation for long-term success. Principle Duties and Responsibilities Lead end-to-end customer implementations, from kickoff through go-live and transition to ongoing support Develop and manage implementation plans, timelines, and milestones Coordinate cross-functional teams including Product, Engineering, Integrations, Marketing, Support, and Partner and Agency Management Configure the onboarding plan to customer requirements and oversee data migration, integrations, and testing Proactively identify risks, manage issues, and drive resolution Communicate status, progress, and next steps clearly to customers and internal stakeholders Ensure customers are trained, enabled, and prepared to use the platform effectively at launch Capture feedback and implementation learnings to improve processes and documentation Experience and Education 5 - 7 years of experience in implementation, onboarding, project management, or professional services Experience delivering complex, multi-stakeholder implementations in a SaaS or technology environment Strong project management and organizational skills with the ability to manage multiple implementations simultaneously Excellent communication and relationship-building skills Comfort working across technical and non-technical teams Experience with integrations, data workflows, or enterprise systems is a plus Familiarity with tools such as Jira, Salesforce, Asana, Smartsheet, or similar project management platforms preferred Benefits Summary High quality voluntary health, vision, disability, life, and dental insurance programs 401K Matching Plan Employee Stock Purchase Plan Paid holidays, vacation, and sick leave Corporate sponsored programs to enhance employee physical, financial, mental and emotional wellness Financial Solution Program Equal Employment Opportunity Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.