We are currently looking for a Full Time Summer EBT Program Operations Manager to join our Summer EBT Operations Team team located at the Ada Nutrition Services working 8:00AM-5:00PM - Mo Tu We Th Fr.

Summary:

This position provides project management and leadership for Summer EBT daily program operations. This includes oversight of staff training and operational supervision. To serve as a mentor and coach to coordinators to ensure excellent training and coaching of specialists. Oversight and management of relationships between school districts to obtain direct streamline certification and oversee data processing of Summer EBT eligible students and benefit issuance. Position requires organizational skills as well as excellent written and oral communication skills. Must have the ability to coordinate multiple project assignments, establish priorities, and effectively perform in a dynamic environment.

Responsibilities:

• Oversees the completion of tasks and activities necessary to maintain program operations
• Develops and executes detailed timelines for operation implementation
• Provides for ready communication of project activities to all involved; supports the decision-making process; and provides for senior administrative approval of all plans, activities, products and deliverables, and resource expenditures
• Prepares and properly executes legal service agreements and consultant contracts for approval
• Performs contract management of vendor contracts by ensuring deliverables are received, acceptance of deliverables by senior leadership, oversight of payment to vendors, and close-out of contracts upon termination
• Serves as a business analyst by meeting with program staff to understand program needs, communicates program needs with contracted vendors at every phase of the project, ensures complete understanding of requirements needed, and verifies accuracy of deliverables upon completion
• Analyzes complex technical solutions and be able to offer discerning perspectives for various approaches
• Documents key project activities and provide written and verbal reports to management personnel as requested
• Prepares presentations and presents solution concepts to management personnel
• Provides leadership for virtual project teams providing energy, supervision, communication, coordination and prioritization of tasks to ensure successful program implementation
• Prepares and presents program overviews, enhancements and successes of program implementation at nation level program conferences
• Serves as an expert in internal software as well as software used to deliver program and services
• Oversees communication and collaboration with schools to maintain positive relationship and successful data transfer practices for passive enrollment initiatives
• Recruits, interviews, and hires benefit specialists and oversees onboarding responsibilities
• Oversees employee relations related to downline including coaching, mentoring and corrective actions, if necessary
• Supports day-to-day operations by overseeing ongoing staff training, leading staff meetings and assigning duties to downline
• Oversees customer service operation and provides expert level of customer service to calls that are above the knowledge or expertise of front-line staff
• Performs all other duties as assigned

Competencies:

Essential:

• Ability to demonstrate leadership qualities including: confidentiality, integrity, prudence, high energy, initiation and self-confidence
• Ability to assume responsibility and ownership
• Extreme customer-focused behavior
• Must be self-motivated
• Prioritizes, meets deadlines and works independently in a high-pressure environment and uses appropriate judgement in upward communication regarding assignments
• Demonstrated ability to solve highly complex technical, organizational, and operational problems
• Knowledge and ability to perform mediation techniques
• Comprehensive understanding of federal nutrition programs
• Knowledge of modern telecommunications and data systems infrastructure
• Knowledge in management and supervision of staff
• Ability to quickly understand technical concepts that relate to any project
• Strong leadership, communication, and interpersonal skills, with the ability to lead and motivate team members
• Works well within a team
• Organizational and time-management abilities

Skills:

Essential:

• Basic Computer skills
• Must be familiar with the Microsoft Office Suite of products
• Must have good negotiation skills
• Excellent presentation and communication skills

Experience:

Essential:

• 5 years directly related supervisory experience

Nonessential:

• A minimum of 5 years of project management experience

Education:

Essential:

• Bachelors Degree in directly related field

Essential:

• A bachelor's degree in Business Administration/Management, Project Management, Information Systems Management, Education or a Nutrition related field is required

Credentials:

Essential:

• CN Core Leadership Level 1
• Pass general background check

Nonessential:

Project Management Professional Essential:

• This position requires completion of level one Core Leadership Training within 12 months of the hire or promotion date

Working Conditions:

Essential:

• Works in an office setting
• Pass pre-employment drug test Training
• It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation.

It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values Mission:

• To enhance the overall quality of life of the Chickasaw people.

Vision:

• To be a nation of successful and united people with a strong cultural identity.

Core Values:

• The Chickasaw People
• Cultural Identity
• Servant Leadership
• Selflessness
• Can Do Attitude
• Perseverance
• Stewardship
• Trust and Respect
• Loyalty
• Honesty and Integrity
• Teamwork