JOB DESCRIPTION

The Community Support Specialist supports EUVALCREE's programs, internal support systems, community outreach, and direct community services. The position provides client navigation and program support, conducts physically demanding in-person home energy assessments, supports residential well water sample delivery, coordinates outreach and education activities and maintains accurate program documentation and records. This position includes regular fieldwork, travel, and work inside residential properties.

MINIMUM QUALIFICATIONS A

satisfactory combination of experience and training which demonstrates the abilities to perform the following duties: Effective organizational and verbal/written communication skills Demonstrated commitment to equity and track record of success working with communities of color, women, low-income people, LGBTQIA individuals, and other historically marginalized communities Valid Driver's License and access to reliable transportation, or the ability to transport required materials and equipment Familiarity with canvassing, community outreach, or campaigns Familiarity with apps, online technology, and electronic data collection Ability to work independently and collaboratively as part of a team Strong communication, reading, research, writing, and analytical skills Strong organizational skills and attention to interpersonal, social, and community dynamics Ability and willingness to work flexible hours, including some evenings and weekends Ability to meet the physical requirements of the position (lift at least 25lbs), including field-based home assessments Preferred qualification (not required) : Bilingual and fluent in English and Spanish.

SPECIAL LICENSES/CERTIFICATES

Must have a valid state driver's license. Other licenses, certifications, or programs-specific training may be required depending on the services and programs involved. Training is provided as part of the role, and no prior experience conducting audits or assessments is required

RESPONSIBILITIES

Welcome clients in courteous and professional manner and provide responsive support in person, by phone, and through virtual platforms Provide systems navigation support, including identifying community resources, connecting clients to appropriate programs or personnel, and assisting with applications and program enrollment Organize, coordinate, and implement community outreach and education activities for organizational programs Build and maintain strong relationships with community members, partner organization, staff, volunteers, and clientele Conduct planned travel throughout the service area to support outreach, program activities, home visits, sample delivery, and client needs Conduct in person home energy assessments, including physically inspecting attics, basements, crawl spaces, and other areas of residential properties to evaluate insulation, ventilation, air sealing, heating and cooling systems, and other energy-efficiency conditions (training available) Document home assessment findings accurately and educate households about identified energy-efficiency opportunities, available Energy Trust resources, and appropriate next steps Coordinate the collection, transportation, and timely delivery of residential well-water samples to designated testing locations, following applicable sample-handling and documentation procedures Following established safety and health procedures and guidelines specific to program activities Maintain accurate and detailed client, outreach, assessment, sample, and program records while ensuring confidentiality and program data security Meet established weekly and monthly program goals and targets Organize and schedule client appointments, meetings, home visits, and other program activities Attend required organizational meetings and trainings Transport program materials and equipment as needed Complete required paperwork, documentation, and program deliverables within established deadlines Perform other related duties as required for the Community Support Specialist

PHYSICAL REQUIREMENTS

This position includes regular fieldwork and physically demanding home assessment activities Employees must be comfortable and able to perform the following essential physical activities with or without reasonable accommodation. Training is available and provided Enter and work in attics, basements, crawl spaces, and other confined or difficult-to-access areas of residential properties Crawl, kneel, crouch, bend, reach, stand, climb ladders or stairs and move through tight spaces during home assessments Work in areas that may be dusty, dirty, hot, cold, poorly lit, or otherwise physically uncomfortable Carry, handle, and use home assessment equipment, tools, samples, and program materials Lift and carry up to 25 pounds Travel by vehicle to residential properties, testing locations, community sites, and other program locations

Pay:

$19.00 - $21.00 per hour Expected hours: 40.0 per week

Benefits:

Paid time off

Work Location:

In person