Program Director

Job Description:

Title:

Program Director Classification:

Exempt Salary $83,000 - $85,000

Scope of Position:

To support and strengthen Job Connect operations through effective oversight of customer flow, service delivery, data capture, reporting, operational processes, and overall program performance. Essential Functions Collaborate with leadership teams and contractor staff to optimize customer flow, strengthen service delivery processes, improve operational efficiency, and ensure accurate and compliant data management practices Provide ongoing operational and technical support to staff, troubleshoot process and system issues, and identify opportunities to improve workflow efficiency and service delivery outcomes Develop and maintain strategic partnerships with state agencies, local organizations, educational institutions, and community stakeholders to strengthen collaboration, expand service access, and support program goals Respond in a timely manner to requests from the contracting agency on issues related to performance tracking and compliance Monitor, analyze, and report program data related to contract obligations, performance outcomes, and operational trends in collaboration with the performance management team Monitor progress toward contractual performance benchmarks and quarterly goals, identify performance challenges, and implement corrective strategies to support continuous program improvement Provide requested status reports and other data for EDSI administrative staff Ensure timely, accurate, and compliant data entry within required systems through ongoing monitoring, quality assurance reviews, and staff guidance Oversee ISO compliance activities, internal quality assurance processes, and audit preparation to ensure adherence to organizational and contractual standards Maintain accurate organizational charts, staff directories, and operational documentation to support communication, reporting, and program oversight Other opportunities as available Education and Experience Requirements Bachelor's degree required, master's degree preferred 7-10 years of previous supervisory experience required Excellent organizational, prioritization, and problem-solving skills Ability to gather and synthesize information from a wide variety of people and sources Experience managing large-scale projects, process improvements, and the development and implementation of new procedures and standard operating processes Proficient in Microsoft Office applications, with high proficiency in Microsoft Excel Regional travel is required Able to work fully onsite, fully virtual, or in a hybrid environment Clean driving record, valid Driver's License, and reliable vehicle required Job Ad Program Director Do you have a passion for making a difference in someone's life? Are you looking for an opportunity to use your skills, experience, and empathetic nature to work for a progressive, forward-thinking, and family-owned company where creativity is encouraged? Are you goal-driven? Then the Program Director position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team. As a Program Director, you will be responsible for supporting and improving Job Connect operations, data capture, customer flow, report writing, and general operating capabilities. Successful Elements Collaborate with leadership teams and contractor staff to optimize customer flow, strengthen service delivery processes, improve operational efficiency, and ensure accurate and compliant data management practices Develop and maintain strategic partnerships with state agencies, local organizations, educational institutions, and community stakeholders to strengthen collaboration, expand service access, and support program goals Monitor progress toward contractual performance benchmarks and quarterly goals, identify performance challenges, and implement corrective strategies to support continuous program improvement Oversee ISO compliance activities, internal quality assurance processes, and audit preparation to ensure adherence to organizational and contractual standards Maintain accurate organizational charts, staff directories, and operational documentation to support communication, reporting, and program oversight Education and Experience Requirements Bachelor's degree required, master's degree preferred 7-10 years of previous supervisory experience required Excellent organizational, prioritization, and problem-solving skills Ability to gather and synthesize information from a wide variety of people and sources Experience managing large-scale projects and driving change initiatives, including efforts requiring as-is process mapping and the design and rollout of new processes and standard operating procedures Proficient in Microsoft Office applications, with high proficiency in Microsoft Excel Regional travel is required Able to work fully onsite, fully virtual, or in a hybrid environment Clean driving record, valid Driver's License, and reliable vehicle required Bring your expertise to EDSI where you will be able to live our values every day: Show Up, Smile and Support! EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our Mission Statement We must strive to create enthusiasm in our clients, see through their eyes, understand their needs and deliver more than they expect. Why We Do What We Do At EDSI

• We believe we can help our customers overcome their most challenging obstacles
• We believe in seeing through other people's eyes
• We believe that we can make a difference in people's lives
• We believe in meeting people where they are today and helping them to realize a better tomorrow
• We believe in living our professional lives in service to others EDSI (Educational Data Systems, Inc.

) is a national workforce development, training solutions and consulting company with a passion for helping great companies and communities train and retain great people. EDSI works with regions, employers and jobseekers to overcome their most challenging obstacles. Founded in 1979 and headquartered in Dearborn, Michigan, the company employs more than 800 people across the country. EDSI is a National Best and Brightest® Companies To Work For award winner. For over 45 years, EDSI has worked with workforce development agencies, regional partners and employers to assess and understand workforce development needs and deliver solutions to build better workforces. The company operates more than 120 contracts providing successful business services and jobseeker placement and retention services across the country. EDSI also provides world class training and consulting solutions to a variety of corporations, public entities and governmental agencies. Our history of success stems directly from our commitment to providing our clients with the absolute highest level of service through our diverse and talented team.