Program Coordinator Integrated Community Home Care Solutions, LLC Reading, PA Job Details Full-time $60,000

• $65,000 a year 10 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance 401(k) matching Flexible schedule Life insurance Qualifications Teamwork Team supervision Shift management Driver's License Direct support Meeting facilitation Associate's degree Full Job Description

PROGRAM COORDINATOR CORE RESPONSIBILITIES

: 1. Individual Advocacy & Support

• Advocate for the health, safety, rights, dignity, choice, and well-being of every individual we serve.
• Ensure staff understand each individual's needs, ISP, goals, behavioral supports, medical needs, and daily programming requirements.
• Help ensure individuals receive appropriate services and supports consistent with their ISP.
• Attend ISP meetings and other individual-related meetings when assigned.
• Attend and/or assist with medical and other appointments when necessary.
• Immediately report concerns involving an individual's health, safety, rights, abuse, neglect, exploitation, or other reportable matters according to ICHC policy and applicable requirements. 2. Staff Training, Supervision & Accountability
• Train and coach DSPs and other assigned staff on ICHC systems, policies, procedures, documentation, individual-specific needs, and program expectations.
• Ensure staff understand their responsibilities before working independently.
• Provide ongoing coaching, retraining, and corrective instruction when deficiencies are identified.
• Document performance concerns and complete or assist with written disciplinary/corrective-action documentation in accordance with ICHC policy and direction from Administration/HR.
• Never ignore repeated staff performance, documentation, safety, or compliance concerns.
• Lead by example and maintain professional boundaries and expectations. 3. Day-to-Day Program Operations
• Make sure assigned programs and homes are running smoothly each day.
• Maintain awareness of staffing, individual needs, appointments, activities, incidents, maintenance concerns, documentation, and other operational matters.
• Assist Administration with administrative and operational duties as assigned.
• Be prepared to provide direct program coverage or work assigned shifts when operationally necessary and permitted by ICHC policy.
• Make sure problems are addressed promptly and properly escalated when they cannot be resolved at the Program Coordinator level.
• The Program Coordinator will still be responsible for completing shifts and on call. 4. Compliance & House Readiness
• Conduct routine and unannounced on-site visits, program observations, and internal inspections.
• Help ensure assigned homes always remain inspection-ready and compliant, not only when an inspection is scheduled.
• Review the physical environment for health, safety, cleanliness, accessibility, maintenance, documentation, and other compliance concerns within the Program Coordinator's assigned responsibilities.
• Immediately report deficiencies and follow through until corrective action is completed.
• Work collaboratively with Administration, Clinical, Nursing, Program Specialists, House Leaders, Maintenance, HR, and other departments to address deficiencies.
• Program Coordinators are expected to help protect the individuals we serve and protect ICHC through consistent oversight, accurate documentation, timely reporting, training, communication, and corrective action. 5. Meetings & Program Leadership
• Attend all mandatory meetings, trainings, and supervisory meetings as assigned.
• Conduct and lead required monthly program/house meetings.
• Prepare relevant information before meetings and document required follow-up.
• Communicate expectations clearly to staff and follow up to ensure assigned action items are completed.
• Participate in ISP meetings, team meetings, incident-related meetings, licensing/compliance preparation, and other meetings as assigned. 6. Documentation & ICHC Systems
• Train staff on the proper use of ICHC systems and required documentation.
• Review documentation for accuracy, timeliness, completeness, and consistency.
• Follow up immediately when documentation is missing or incorrect.
• Ensure information is submitted through the appropriate ICHC communication and documentation channels.
• Maintain confidentiality and comply with applicable privacy requirements.
• Documentation must reflect what actually occurred. Records must never be falsified, backdated, or altered improperly. 7. Communication & Collaboration
• Maintain consistent communication with Administration and appropriate members of the interdisciplinary team.
• Collaborate with Program Specialists, Clinical, Nursing, HR, House Leaders, DSPs, Supports Coordinators, families/guardians, and other authorized team members as appropriate.
• Escalate urgent matters immediately through the appropriate chain of command.
• Communicate professionally, objectively, and based on documented facts.
• Program Coordinators are expected to function as part of one ICHC team.

No department or coordinator should operate in isolation.

Job Type:

Full-time Pay:

$60,000.00

• $65,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Vision insurance

Education:

Associate (Preferred)

Experience:

with Chapter 6400: 5 years (Required)

License/Certification:

Driver's License (Required)

Work Location:

Multiple locations