Resident Advisor

The Resident Advisor will maintain a safe and stable shelter facility which allows residents a secure environment and fulfill their day-to-day activities and responsibilities. The Resident Advisor will ensure the physical security of the facility as well as enforce residents', guests', and volunteers' compliance with shelter policy and procedures in regard to safety. This position is part of an interdisciplinary team.

Scope of Duties:

1. Demonstrate knowledge and professionalism while answering telephones, taking messages, greeting residents and visitors. 2. Keep program files and case notes updated and accurate. Keep paperwork neat and supplied. 3. Maintain a safe and secure facility at all times. 4. Monitor entrance and exit of all guests and visitors. 5. Enforce all security guidelines and policies. 6. In emergency situations or in situations where any policy is questioned, attendant must contact the Program Manager. 7. Transport guests in agency vehicles for goal-related purposes, including medical appointments. 8. As needed, assist tenants in the on-site housing units with understanding their rights and responsibilities, maintaining program compliance, and addressing concerns. Coordinate with the tenant's other supports and escalate issues to the Program Manager as appropriate 9. Monitor and report residents' activities to appropriate staff members as needed. 10. Ensure compliance with shelter policy and procedures in regard to shelter order. 11. Maintain the respite space physical appearance as necessary. 12. Facilitate smooth operation of shelter activities and perform minor clerical such as copying and filing when not engaged in other tasks. 13. Accept and document donations when they arrive. Upon receipt, monetary donations must be recorded, photo copied and submitted to Program Manager. 14. Attend and participate in staff meetings and follow directives accurately. 15. Review previous "End of Shift" reports. Complete "End of Shift" report neatly and accurately. 16. Conduct self to promote dignity and respect for all staff, residents, volunteers, and general public. 17. Track and report services and referrals provided to clients and improvement in client-reported needs over time via case notes and other internal data systems as assigned. 18. Preform other duties as needed. The employee in this position must possess a high school diploma or GED equivalent. Experience in the field of social services preferred. A PA driver's license is required, the employee may occasionally drive for meetings, community events etc. The employee must possess a strong ability to make immediate decisions when faced with crisis or unusual situations. The employee must have working knowledge of computer software, specifically Microsoft Office; including Outlook, Excel, and Word, as well as effective written and verbal communication skills. EEO of "Individuals with Disabilities" and "Veteran Status"/AA About Volunteers of America of Pennsylvania Volunteers of America of Pennsylvania's (VOAPA) ministry of service is to empower vulnerable communities, families, and individuals through support and resources that lead to health and stability. We use evidence-based, data-driven information to develop community-based, contextualized, holistic, and empowering interventions.

Our core values are:

Person-Centered; Empowering; Community-Based; Responsive. VOAPA has regional offices located in Northeast, Lehigh Valley, Central, and Southwest Pennsylvania Communities.