Lease-Up Support Specialist

Lease-Up Support Specialist Wyomissing, PA Job Details Full-time 1 day ago Benefits Health savings account Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Referral program Qualifications Project reporting Employee onboarding Property management tools Fair Housing regulations Yardi Process improvement Mid-level System maintenance Lease or rental agreement management Staff training Organizational skills CRM system proficiency Cross-functional collaboration Onboarding process management 2 years Communication skills Multifamily properties Cross-functional communication Progress tracking (project management tasks) Full Job Description Description The Lease-Up Support Specialist provides centralized, short-term, and project-based support to new construction and lease-up communities. This role partners closely with onsite property teams, construction, marketing, and operations to ensure a successful lease-up process from pre-leasing through stabilization. The Specialist serves as a subject-matter resource, helping standardize processes, maintain timelines, and alleviate staffing gaps during critical phases of new community openings. This position is primarily corporate-based and may involve intermittent travel to assist onsite teams as needed. Key Responsibilities Lease-Up & Operational Support Provide temporary leasing and operational support to new communities during pre-lease, grand opening, and initial occupancy phases Assist onsite teams with lease-up readiness, including office setup, system access, and compliance documentation Support leasing efforts as needed, including application processing, lease preparation, and move-in coordination Monitor daily and weekly lease-up activity to help identify risks, gaps, or opportunities for improvement Systems & Process Coordination Assist with setup and maintenance of property management systems, resident portals, and marketing platforms Support training and onboarding for new onsite staff related to lease-up procedures, expectations, and reporting Ensure consistency with company standards, fair housing requirements, and internal policies Cross-Functional Collaboration Serve as a liaison between onsite property teams and corporate departments (Operations, Marketing, Accounting, Construction, IT) Support delivery of marketing assets, unit availability updates, and promotional rollouts during lease-up Partner with Regional and Corporate leadership to execute lease-up strategies and meet occupancy goals Reporting & Documentation Track lease-up benchmarks, occupancy progress, and unit readiness milestones Assist with compiling reports related to leasing activity, traffic, and conversion metrics Document best practices, lessons learned, and process improvements for future lease-ups Skills, Knowledge and Expertise Required 2+ years of experience in multifamily leasing, property management, or lease-up environments Strong understanding of lease-up workflows, pre-leasing, and new construction property transitions Excellent organizational skills and ability to manage multiple priorities Strong communication skills with both onsite and corporate teams Working knowledge of property management software (Yardi, RealPage, or similar) Preferred Prior experience supporting multiple properties or new developments Experience training or onboarding new leasing staff Familiarity with marketing systems, CRM tools, and lease-up reporting metrics Skills & Competencies Highly adaptable and comfortable working in fast-paced, evolving environments Detail-oriented with strong follow-through Collaborative mindset with a service-oriented approach Ability to travel periodically to support lease-up communities as needed Benefits 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance About Metropolitan Companies At its inception over 35 years ago, Metropolitan Management Group began on the principle of an honest handshake. Today, that handshake represents the strong relationships we have built with our team members. It is due to their complete efforts and commitment to our company that has made us a successful leader in the Real Estate Industry. Over the years, we have grown into Metropolitan Companies, and our culture emanates an entrepreneurial spirit, respect, and responsibility. We have firmly committed to support these aspects of our team members careers, both professionally and personally. While these core elements reflect our strong standards, they also create and promote a positive work environment.