International Training Center Coordinator

Save lives, from the workplace to anyplace. The National Safety Council is America's leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. We are currently looking for an International Training Center Coordinator to join us in our mission to save lives and prevent injuries.

Position Highlights:

The International Training Center Coordinator supports the daily operations of our training programs by delivering excellent customer service, processing student and instructor transactions, and ensuring compliance with internal, program, and state requirements. This role manages class schedules, instructor and affiliate records, product orders, and training logistics while providing administrative support to both customers and internal teams.

What You'll Do:

Customer & Learner Support (Domestic & International) Professionally handle customer, learner, affiliate, and instructor inquiries across domestic and international regions via email, ticketing systems, chat, phone, and other digital channels, meeting established performance, quality, and regulatory requirements. Serve as a primary point of contact for international training centers and affiliates, providing timely, clear, and culturally appropriate support primarily through email and online communication. Research, troubleshoot, and resolve customer and partner issues, including complex, multi-step, or cross-border cases involving licensing, scheduling, payments, or compliance. Provide Level 2 support for escalated inquiries received via email, chat, and other digital channels, including those originating from international stakeholders in multiple time zones. Draft, review, and submit professional written correspondence to business customers, international affiliates, state and international agencies, courts, probation officers, and other external stakeholders, ensuring accuracy and compliance with jurisdictional requirements. Training Operations & Instructor/Affiliate Management (Global Scope) Review, qualify, and process domestic and international training affiliate and instructor applications, coordinating required internal approvals and country- or state-specific regulatory authorizations. Maintain NSC, state, and applicable international licensing and credentialing for affiliates and instructors, ensuring compliance with regional requirements and on-time renewals. Monitor renewal status for domestic and international partners, proactively follow up with delinquent or at-risk accounts via email and digital outreach, and maintain accurate records in internal systems. Support international affiliates with onboarding, documentation, and system access, providing clear guidance through written instructions and virtual communication tools. Process product and material orders for domestic and international training centers, confirm applicable fee structures, track fulfillment, and resolve shipping, billing, or delivery issues. • Process and audit class schedules submitted by global affiliates, review paperwork for accuracy and compliance, reconcile class records and financials, and coordinate payment collection across regions. Schedule and coordinate Instructor Development and Continuing Education courses, including virtual and hybrid offerings to support international participation. Initiate and manage contracts with domestic and international training facilities and vendors for direct training, securing state, national, or international agency approval when required. Prepare monthly class schedules and complete all direct training compliance tasks, including instructor payments, reporting to applicable agencies, and documentation for international programs. Program Administration & Support Provide administrative and operational support to management, including assistance with international program coordination, marketing support, form revisions, procedure updates, correspondence, and report writing. Maintain and update digital resources, templates, and communication materials used by international affiliates and instructors to ensure clarity, consistency, and accessibility. Conduct outgoing account management outreach—primarily via email and virtual communication—to collect feedback, follow up on service, encourage repeat business, and support growth in international markets. Gather and synthesize feedback from domestic and international customers, affiliates, and instructors to identify trends, recommend program improvements, and enhance digital support processes. Other Duties Perform additional operational, administrative, and cross-functional duties as assigned, with flexibility to support evolving international programs, digital platforms, and global training initiatives. We're Looking for Someone with: High school diploma or equivalent required; associate degree or higher in business, communications, or a related field preferred.

Required:

Bilingual fluency in English and Spanish. 2+ years of customer service experience in a contact center, administrative office, training environment, or similar setting. Experience with data entry, record management, or transactional processing in business systems or CRM platforms. Prior experience coordinating schedules, events, or training programs is preferred but not required. Experience working with external partners, clients, or regulated programs is a plus. Strong communication skills (verbal and written), with the ability to interact professionally with customers, instructors, affiliates, and regulatory agencies, domestically and internationally. Exceptional attention to detail with the ability to accurately process data, financial transactions, and compliance documentation. Strong organizational and time‑management abilities, including the capacity to manage multiple tasks, deadlines, and priorities in a fast‑paced environment. Problem‑solving and critical‑thinking skills, with the ability to research issues, identify solutions, and resolve escalated customer or operational concerns. Proficiency with computer systems, including CRM platforms, learning management systems, Microsoft Office (Word, Excel, Outlook), and data entry applications. Ability to interpret and apply program guidelines, policies, and regulatory requirements with consistency and accuracy. Customer‑focused mindset, using empathy, active listening, and service-oriented techniques to provide high‑quality support. Experience handling sensitive information, maintaining confidentiality, and compliance with data protection standards. Ability to work both independently and collaboratively as part of a cross-functional team. Experience coordinating training, scheduling, or event logistics is a plus. Familiarity with working in regulated or compliance-driven environments is beneficial. This is a remote position.

Hourly rate is:

$22.75 Reasons You'll Love it here: NSC cares about the safety, health, and overall well-being of our employees. We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life.

We offer the following:

At least 20 PTO days accrued 1 st year and 11 paid holidays Flexible work arrangements Comprehensive medical, dental, vision, and life insurance plans Flex spending accounts for medical and dependent care 403(b) & Roth 403(b) with employer match up to 6% Reimbursable training Dress for your day Our hiring process is designed to give you the opportunity to shine at each step. It starts with an assessment where you really showcase your drive for the role. From there, candidates selected for the first interview will discuss their skills and how they fit with our team. If you're a match, the second interview takes a deeper dive into your background and how you can contribute to our goals. After that, we'll make our final decision and let you know the outcome. This is our usual process, and we're excited to get to know you along the way! NSC is a Recovery-Friendly Workplace. We support individuals in or seeking recovery from substance use disorder by fostering a culture of respect, inclusion, and support. We provide access to confidential resources, reasonable accommodations, and a work environment that values your journey and contributions. NSC is an equal opportunity employer.